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- Tasks: Manage your own caseload and assist clients with personal injury claims.
- Company: Join Express Solicitors, an award-winning law firm with a 5-star Trustpilot rating.
- Benefits: Enjoy a competitive salary, hybrid working, and perks like a roof garden and gym access.
- Why this job: Be part of a supportive team that values skill and offers excellent training and development opportunities.
- Qualifications: Customer care skills and attention to detail are key; experience in legal roles is a plus.
- Other info: Participate in social events and enjoy a vibrant workplace culture.
The predicted salary is between 22500 - 29500 £ per year.
Location: Sharston, M22 4SN
Salary: A basic salary of £26,500, with a very generous Portal Bonus Scheme.
Job type: Full time, Permanent
About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role: We are currently looking for a Paralegal to join our Portal Team in the OL/PL department. Tenacity, ability and enthusiasm are more important than qualification. You will be expected to manage your own caseload in the role.
For candidates we offer strong supervision channels, excellent training including away days, chance to join a highly ambitious and growing firm. We have high quality non-CMC work and a positive working environment. We also have a roof garden with table tennis, as an addition to our strong range of employee benefits.
Responsibilities:
- Take initial instructions from client and complete FN009.
- Ensure correct accident circumstances, injuries and potential losses are recorded on the file.
- Obtain FOAs for medical records and request from medical agency.
- Research to ensure the claim is submitted to the correct potential Defendant(s).
- Research into accident location, requesting photographs, CCTV, receipts etc. to ensure the appropriate evidence is obtained as early as possible.
- Consideration of the relevant Statute/law to draft allegations to the Defendant.
- Consider Claimant's injuries to ensure correct protocol is being followed.
- Submit Claims Notification Form (CNF) or Letter of Claim to the Defendant(s).
- Chasing Defendant and/or insurer for response.
- Consideration of denial and/or disclosure received from Defendant.
- Weekly review with supervisor.
- Ensure client is kept updated throughout process.
- 60+ CNF/LOC per month target to attain £100 bonus.
Person Specification:
- Good customer care skills including empathy and the ability to obtain information.
- High degree of accuracy.
- Administration or telephone-based customer service background is preferable.
- Experience with the OL/PL portal is a distinct advantage.
- Experience of Proclaim case management system.
Salary, Hours and Benefits:
- A basic salary of £26,500, with a very generous Portal Bonus Scheme.
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
- 3/2 hybrid working pattern after probation.
- 23 days holiday a year, rising to 26 days, plus bank/public holidays.
- 3 holiday buy backs per year after 1 year of service.
- Extra day's holiday for your birthday after 2 years' service.
- Private medical insurance available after 2 years' service.
- Death in Service.
- Excellent regular training including away days.
- Strong development opportunities and regular supervision.
- 24/7 onsite Gym access.
- Netball/Football team, 10km Manchester team and more.
- Active social committee with generous departmental and firm-wide social budget.
- Active training culture and various groups and events such as Diversity and Inclusion.
- Other benefits including Employee Assistance Programme, free fruit & annual (optional) flu jab.
Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
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Please click APPLY to be redirected to our website to complete your application.
Candidates with the relevant experience or job titles of; Legal Graduate, Law Graduate, Graduate, OLPL Legal Assistant, OL/PL Litigation Assistant, Public Liability Law, Legal Executive, Legal Support Assistant may also be considered for this role.
Occupiers and Public Liability Paralegal employer: Express Solicitors
Contact Detail:
Express Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Occupiers and Public Liability Paralegal
✨Tip Number 1
Familiarise yourself with the OL/PL portal and its processes. Understanding how to navigate this system will give you a significant advantage during the interview, as it shows your proactive approach and readiness for the role.
✨Tip Number 2
Research Express Solicitors thoroughly. Knowing their values, recent achievements, and client feedback can help you tailor your responses in the interview, demonstrating your genuine interest in joining their team.
✨Tip Number 3
Prepare for scenario-based questions by thinking about common challenges faced in personal injury claims. Practising your responses will help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 4
Highlight any relevant customer service experience you have, especially in a telephone-based environment. This role requires strong communication skills, so showcasing your ability to empathise and gather information will set you apart.
We think you need these skills to ace Occupiers and Public Liability Paralegal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an Occupiers and Public Liability Paralegal. Emphasise any customer care skills, accuracy in administration, and familiarity with the OL/PL portal.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the firm. Mention your understanding of personal injury claims and how your background makes you a suitable candidate for managing your own caseload.
Highlight Relevant Experience: If you have experience with the Proclaim case management system or any similar software, be sure to mention it. Also, include any previous roles that involved customer service or legal assistance, as these are valuable for this position.
Prepare for Scenario-Based Questions: Since interviews will include scenario-based questioning, think about potential scenarios you might face in the role. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to handle client interactions effectively.
How to prepare for a job interview at Express Solicitors
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Occupiers and Public Liability Paralegal. Familiarise yourself with the key tasks such as managing caseloads, submitting Claims Notification Forms, and the importance of accuracy in legal documentation.
✨Showcase Your Customer Care Skills
Since good customer care skills are essential for this role, prepare examples from your past experiences where you've demonstrated empathy and effective communication. This will show that you can handle client interactions with care and professionalism.
✨Research the Company
Express Solicitors has a strong reputation and a positive working environment. Research their values, recent achievements, and their approach to personal injury claims. This knowledge will help you tailor your answers and show genuine interest in the firm.
✨Prepare for Scenario-Based Questions
As the interview will include scenario-based questioning, think about potential situations you might face in the role. Prepare responses that demonstrate your problem-solving skills and ability to handle challenging scenarios effectively.
