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- Tasks: Welcome new clients and guide them through their legal journey via phone and email.
- Company: Express Solicitors is an award-winning law firm, ranked 70 out of over 10,000 firms in the UK.
- Benefits: Enjoy hybrid working, 23 days holiday, private medical insurance, and a vibrant social scene.
- Why this job: Join a supportive team with clear career progression and a focus on helping injured people.
- Qualifications: Strong communication skills, IT proficiency, and a proactive, friendly approach are essential.
- Other info: Entry-level role with uncapped commission and opportunities for internal promotions.
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Join to apply for the New Client Enquiry Coordinator role at Express Solicitors
About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. We have recently been awarded Outstanding to work for by Best Companies 2025.
About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. We have recently been awarded Outstanding to work for by Best Companies 2025.
Role
Start Date: 1st September 2025
Location: South Manchester (M22 4SN) / Hybrid (50% remote after probation)
Salary: £13.13 per hour uncapped commission (avg. £200/month, with top performers earning £300 – £400)
As the first point of contact, you\’ll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You\’ll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood.
This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months!
Responsibilities
- Deliver a 5-star client experience from the first contact
- Respond to enquiries by phone and email with professionalism and empathy
- Gather essential information to assess the validity of claims
- Maintain accurate client records using our case management system
- Collaborate with a high-performing team to ensure every enquiry is handled efficiently
Person Specification
- Outstanding communication and listening skills
- Confidence in handling sensitive conversations
- A friendly, professional, and proactive approach
- Strong IT and organisational skills
- A desire to learn, grow, and succeed
- Ability to build rapport and gain client commitment
- A team player mindset
Salary, Hours & Benefits
- Base salary of £13.13 per hour uncapped commission (avg. £200/month, with top performers earning £300 – £400)
- 23 days holiday, rising to 26 days
- Time in lieu for any bank holidays worked
- Extra day\’s holiday for your birthday after 2 years\’ service
- 3 holiday buy backs per year after 1 year of service
- Private medical insurance after 2 years\’ service.
- Enhanced Maternity leave payment if you have over 1 year\’s tenure, further enhanced at over 4 years\’ service.
- Death in service
- 24/7 onsite Gym access
- Netball/Football team, 10km Manchester team and more
- Thriving social calendar with team events and firm-wide socials
- Employee Assistance Programme & Diversity & Inclusion initiatives
- Ongoing training and development for long-term career growth
Working Days
Shifts will follow a rotation of early and late shifts during the week as below.
- Early Shift: 08:30 – 17:00 (8:30 – 16:30 on Friday)
- Late Shift: 12:00 – 20:00 (11:30 – 19:30 on Friday)
- Weekends/Bank Holidays: 10:00 – 18:00 (1 day in 3 weekends with time off in lieu)
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Please send a CV and covering letter by clicking APPLY.
Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
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New Client Enquiry Coordinator employer: Express Solicitors
Contact Detail:
Express Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Client Enquiry Coordinator
✨Tip Number 1
Familiarise yourself with Express Solicitors' values and mission. Understanding their commitment to client care and the importance of empathy in handling enquiries will help you align your responses during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive conversations. Role-playing scenarios with a friend can help you feel more confident and prepared for the types of calls you might receive as a New Client Enquiry Coordinator.
✨Tip Number 3
Research common personal injury and clinical negligence claims. Having a basic understanding of these topics will not only impress your interviewers but also enable you to engage more effectively with potential clients.
✨Tip Number 4
Network with current or former employees of Express Solicitors on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed in the role, giving you an edge in your application.
We think you need these skills to ace New Client Enquiry Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the New Client Enquiry Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and empathy, as these are crucial for the role. Mention specific examples of how you've successfully handled client enquiries or sensitive conversations in the past.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to build rapport and handle enquiries professionally. Use bullet points to make your achievements stand out.
Prepare for Scenario-Based Questions: Since interviews will include scenario-based questioning, think about potential situations you might face in this role. Prepare responses that illustrate your problem-solving skills and ability to provide a 5-star client experience.
How to prepare for a job interview at Express Solicitors
✨Showcase Your Communication Skills
As a New Client Enquiry Coordinator, you'll need to demonstrate outstanding communication and listening skills. During the interview, practice active listening and respond thoughtfully to questions, showing that you can handle sensitive conversations with empathy.
✨Research the Company
Familiarise yourself with Express Solicitors' values, mission, and recent achievements. Understanding their commitment to client care and their 5-star Trustpilot rating will help you align your answers with their expectations and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questioning during the interview. Think of examples from your past experiences where you've successfully handled client enquiries or resolved issues. This will demonstrate your problem-solving abilities and how you can deliver a 5-star client experience.
✨Emphasise Teamwork and Collaboration
Express Solicitors values a team player mindset. Be ready to discuss how you've worked effectively in teams before, highlighting your ability to collaborate and support colleagues to ensure efficient handling of enquiries.
