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- Tasks: Welcome new clients and guide them through their legal journey via phone and email.
- Company: Join Express Solicitors, an award-winning law firm with a 5-star Trustpilot rating.
- Benefits: Enjoy uncapped commission, 23-26 days holiday, private medical insurance, and gym access.
- Why this job: Be part of a supportive team with clear career progression and a thriving social calendar.
- Qualifications: Strong communication skills, IT proficiency, and a desire to learn and grow are essential.
- Other info: Flexible hybrid working after probation and a fun, engaging work environment.
About us Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. We have recently been awarded Outstanding to work for by Best Companies 2025. Role: Start Date: 1st September 2025 Location: South Manchester (M22 4SN) / Hybrid (50% remote after probation) Salary: £13.13 per hour + uncapped commission (avg. £200/month, with top performers earning £300 – £400) As the first point of contact, you\’ll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You\’ll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: * Deliver a 5-star client experience from the first contact * Respond to enquiries by phone and email with professionalism and empathy * Gather essential information to assess the validity of claims * Maintain accurate client records using our case management system * Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: * Outstanding communication and listening skills * Confidence in handling sensitive conversations * A friendly, professional, and proactive approach * Strong IT and organisational skills * A desire to learn, grow, and succeed * Ability to build rapport and gain client commitment * A team player mindset Salary, Hours & Benefits: * Base salary of £13.13 per hour + uncapped commission (avg. £200/month, with top performers earning £300 – £400) * 23 days holiday, rising to 26 days * Time in lieu for any bank holidays worked * Extra day\’s holiday for your birthday after 2 years\’ service * 3 holiday buy backs per year after 1 year of service * Private medical insurance after 2 years\’ service. * Enhanced Maternity leave payment if you have over 1 year\’s tenure, further enhanced at over 4 years\’ service. * Death in service * 24/7 onsite Gym access * Netball/Football team, 10km Manchester team and more * Thriving social calendar with team events and firm-wide socials * Employee Assistance Programme & Diversity & Inclusion initiatives * Ongoing training and development for long-term career growth Working Days: Shifts will follow a rotation of early and late shifts during the week as below. * Early Shift: 08:30 – 17:00 (8:30 – 16:30 on Friday) * Late Shift: 12:00 – 20:00 (11:30 – 19:30 on Friday) * Weekends/Bank Holidays: 10:00 – 18:00 (1 day in 3 weekends with time off in lieu) Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please send a CV and covering letter by clicking APPLY. Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role
New Client Enquiry Coordinator employer: Express Solicitors
Contact Detail:
Express Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Client Enquiry Coordinator
✨Tip Number 1
Familiarise yourself with Express Solicitors' values and mission. Understanding their commitment to client care and the importance of empathy in handling enquiries will help you align your responses during the interview.
✨Tip Number 2
Prepare for scenario-based questions by thinking about how you would handle sensitive conversations. Practising these scenarios with a friend can help you articulate your thought process clearly and confidently.
✨Tip Number 3
Showcase your communication skills by engaging in conversations with friends or family about their experiences with customer service. This will help you refine your ability to listen actively and respond empathetically, which is crucial for this role.
✨Tip Number 4
Research common legal terms related to personal injury and clinical negligence claims. Having a basic understanding of these concepts will demonstrate your initiative and readiness to engage with clients effectively.
We think you need these skills to ace New Client Enquiry Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the New Client Enquiry Coordinator position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Mention specific aspects of Express Solicitors that resonate with you, such as their commitment to client care and career progression opportunities.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that demonstrate your communication skills, empathy, and ability to handle sensitive conversations. Use specific examples to illustrate your capabilities.
Prepare for Scenario-Based Questions: Since the interview will include scenario-based questioning, think about potential situations you might face in the role. Prepare responses that showcase your problem-solving skills and ability to provide a 5-star client experience.
How to prepare for a job interview at Express Solicitors
✨Showcase Your Communication Skills
As a New Client Enquiry Coordinator, you'll need outstanding communication skills. During the interview, demonstrate your ability to listen actively and respond empathetically. Use examples from past experiences where you successfully handled sensitive conversations.
✨Familiarise Yourself with the Company
Research Express Solicitors thoroughly before your interview. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the firm and its clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questioning during the interview. Prepare by thinking of situations where you've had to gather information, assess claims, or resolve client issues. Practising these scenarios will help you articulate your thought process clearly.
✨Emphasise Teamwork and Collaboration
Express Solicitors values a collaborative environment. Highlight your experience working in teams and how you contribute to achieving common goals. Share specific examples that showcase your ability to work well with others and support your colleagues.
