At a Glance
- Tasks: Handle medical files, liaise with clients and professionals, and manage appointments.
- Company: Join a dynamic team at a leading medical agency in Sharston.
- Benefits: Enjoy hybrid working, generous holiday, private medical insurance, and a vibrant social scene.
- Other info: Great career growth opportunities and a fun workplace culture with sports teams and social events.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: GCSE English & Maths, Microsoft Office skills, and a passion for customer service.
The predicted salary is between 23400 - 27411 £ per year.
Location: Sharston, M22 4SN
Salary: £23,400 to £27,411.66 per annum, dependent on age
Job Type: Full time, Permanent
About The Role
We currently have a full-time vacancy for a Medical Agency File Handler to join our team of 64, providing excellent customer service in a fast‑paced environment. Your role will involve liaising with legal professionals, injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. You will also obtain medical records and arrange treatments and investigations. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.
Responsibilities
- Instruct experts to provide reports on behalf of a solicitor and maintain effective communication regarding appointments, reports and information.
- Obtain medical records from hospital trusts, GP surgeries and other healthcare providers.
- Sourcing suppliers, arranging rehabilitation appointments and investigations.
- Obtain quotations and invoices from experts and rehabilitation providers.
- Provide breakdowns of agency work and anticipated disbursements to Express Solicitors’ in‑house cost team, obtain invoices and chase payments.
- Quality check, process incoming mail and expert reports into our case management systems.
- Accurately record time expended in various activities on our case management system.
Person Specification
- GCSE English & Maths at Grade C or above, or equivalent.
- Knowledge of Microsoft Office packages including Word and Outlook.
- Excellent written and spoken English with a high level of accuracy and attention to detail.
- Ability to maintain client confidentiality and commit to customer service.
- Ability to handle high volumes of work and manage conflicting priorities.
- Energy, passion and a desire to achieve.
- Experience working in a medical setting, law or legal services firm would be an advantage.
- Knowledge of Proclaim or other case management systems is desirable.
- Highly dedicated, idea‑generating individuals who are committed to providing excellent customer service.
Salary & Hours
Salary of £23,400 to £27,411.66, dependent on age. Standard working hours: 8:30am to 5:30pm Monday‑Thursday and 8:30am to 5pm Friday.
Benefits
- Hybrid working – 3/2 hybrid working pattern after probation.
- 23 days of holiday – rising to 26 days, plus bank/public holidays.
- Extra holidays – 3 holiday buy‑backs and an extra day for your birthday after service length requirements.
- Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
- 24/7 onsite gym, netball/football team, 10km Manchester team and more.
- Active social committee with generous departmental and firm‑wide social budget.
Medical Agency File Handler employer: EXPRESS SOLICITORS
Join a dynamic team as a Medical Agency File Handler in Sharston, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture with hybrid working options, generous holiday allowances, and access to private medical insurance after two years. With an active social committee and opportunities for personal development, we are committed to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Agency File Handler
✨Tip Number 1
Network like a pro! Reach out to people in the medical and legal fields, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with what they’re looking for. Practise common interview questions and think of examples that showcase your experience in handling client files and providing excellent customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’d be a great fit for the Medical Agency File Handler position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Medical Agency File Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical Agency File Handler role. Highlight any relevant experience, especially in customer service or medical settings, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging!
Show Off Your Communication Skills:Since this role involves liaising with various professionals, make sure your written application reflects your excellent communication skills. Use clear and professional language, and double-check for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at EXPRESS SOLICITORS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Agency File Handler. Familiarise yourself with the tasks like liaising with legal professionals and obtaining medical records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your excellent written and spoken English. You might be asked to provide examples of how you've effectively communicated in previous roles, so think of specific situations where you’ve excelled in customer service or handled conflicting priorities.
✨Highlight Relevant Experience
If you have experience in a medical setting or legal services, make sure to bring it up during the interview. Even if your background isn't directly related, think about transferable skills you possess, such as attention to detail or managing high volumes of work, and how they apply to this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a more personal level.
