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- Tasks: Manage medical records and liaise with clients and legal professionals in a fast-paced environment.
- Company: Join Express Solicitors, an award-winning law firm making a real difference in people's lives.
- Benefits: Enjoy hybrid working, generous holiday allowance, and private medical insurance after two years.
- Why this job: Be part of a vibrant team that values client care and offers excellent career growth.
- Qualifications: GCSE English & Maths, strong communication skills, and attention to detail required.
- Other info: Dynamic workplace with a focus on well-being and social activities.
Location: Northenden, M22 4HH
Salary: Up to £26,333.31 per annum
Job type: Full time, Permanent
About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
About The Role: Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples' lives, through our passion for client care. We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 64, providing excellent customer service in a fast-paced environment. Your role will be to liaise with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.
Responsibilities:
- Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information.
- Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers.
- Sourcing suppliers, arranging rehabilitation appointments and investigations.
- Obtaining quotations and invoices from experts and rehabilitation providers.
- Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team obtaining invoices and chasing payments.
- Quality checking, processing incoming mail and expert reports into our case management systems.
- Accurate recording of time expended in various activities on our case management system.
Person Specification:
- GCSE English & Maths at Grade C or above, or equivalent.
- Knowledge of Microsoft Office packages including Word and Outlook.
- Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
- Ability to always maintain client confidentiality and commitment to customer service.
- Ability to deal with high volumes of work and manage conflicting priorities.
- Energy, passion, and a desire to achieve.
- Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
- Knowledge of Proclaim or other case management systems is desirable.
- Highly dedicated, idea-generating individuals who are committed to providing excellent customer service.
Salary & Hours:
Salary of Up to £26,333.31 per annum. Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits:
- Hybrid Working - 3/2 hybrid working pattern after probation.
- 23 Days Holiday - Rising to 26 days, plus bank/public holidays.
- Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.
- Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
- Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
- Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.
Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application.
Candidates with the relevant experience or job titles of; File Handler, Medical File Handling, Customer Service, Customer Service Team Leader, Customer Services Supervisor, Customer Service Manager, Customer Support Manager, Client Service Manager, Customer Service Supervisor, Client Support Manager, Account Consultant, Customer Service Leader, Client Account Manager, Client Relationship Manager, may also be considered for this role.
Medical Agency File Handler employer: Express Solicitors
Contact Detail:
Express Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Agency File Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Express Solicitors.
We think you need these skills to ace Medical Agency File Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Agency File Handler role. Highlight your relevant experience in customer service and any knowledge of medical or legal settings. We want to see how you fit into our vibrant team!
Show Off Your Attention to Detail: Since this role requires high levels of accuracy, be sure to showcase your attention to detail in your application. Whether it’s through your writing or examples from past experiences, we love seeing candidates who take pride in their work.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate candidates who can communicate effectively, just like we do with our clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Express Solicitors
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Agency File Handler. Familiarise yourself with the key tasks like liaising with legal professionals and obtaining medical records. This will help you answer questions confidently and show your genuine interest in the role.
✨Brush Up on Relevant Experience
Think about any previous experience you have in customer service or working in a medical setting. Be ready to share specific examples that demonstrate your skills in managing high volumes of work and maintaining client confidentiality. This will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Since the interview will include scenario-based questioning, practice responding to potential scenarios you might face as a Medical Agency File Handler. Consider how you would handle conflicts or prioritise tasks under pressure. This will showcase your problem-solving abilities and adaptability.
✨Show Your Passion for Client Care
Express your enthusiasm for helping injured people and providing excellent customer service. Share any personal experiences or motivations that drive your passion for this field. This will resonate well with the interviewers and align with the company's core values.
