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- Tasks: Enhance client experiences as the first point of contact and handle enquiries with empathy.
- Company: Leading law firm in Manchester with a supportive workplace culture.
- Benefits: Hybrid working after probation, career advancement opportunities, and internal promotions.
- Why this job: Join a high-performing team and make a real difference in client support.
- Qualifications: Outstanding communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
A leading law firm in Manchester is seeking a Client Support Specialist to enhance client experiences as the first point of contact. Applicants should possess outstanding communication skills and the ability to handle enquiries empathetically. This role includes maintaining accurate records, collaborating with a high-performing team, and offers hybrid working after probation. Join a supportive workplace where over 50% of promotions are internal, in a role with clear paths for career advancement.
New Client Enquiry Specialist - Hybrid in Manchester employer: Express Solicitors
Contact Detail:
Express Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Client Enquiry Specialist - Hybrid in Manchester
✨Tip Number 1
Make sure to research the law firm before your interview. Knowing their values and recent achievements can help you connect with the team and show that you're genuinely interested in enhancing client experiences.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact, try role-playing common client enquiries with a friend to boost your confidence and empathy.
✨Tip Number 3
Don’t forget to highlight your teamwork experience. Collaborating with a high-performing team is key, so share examples of how you've worked well with others to solve problems or improve processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace New Client Enquiry Specialist - Hybrid in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about enhancing client experiences, make sure your application highlights your outstanding communication skills. Use examples that demonstrate how you've handled enquiries empathetically in the past.
Be Detail-Oriented: As you'll be maintaining accurate records, it's crucial to show us that you're detail-oriented. Mention any experience you have with record-keeping or data management to prove you're up for the task.
Team Player Vibes: Collaboration is key in our high-performing team, so let us know about your teamwork experiences. Share stories that showcase how you've worked well with others to achieve a common goal.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our supportive workplace!
How to prepare for a job interview at Express Solicitors
✨Know the Firm Inside Out
Before your interview, do some research on the law firm. Understand their values, recent cases, and what sets them apart in the industry. This will not only show your genuine interest but also help you tailor your responses to align with their mission.
✨Showcase Your Communication Skills
As a Client Support Specialist, communication is key. Prepare examples of how you've effectively handled client enquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to empathise and resolve issues.
✨Highlight Team Collaboration
This role involves working with a high-performing team, so be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to team success or supported colleagues, emphasising your adaptability and teamwork skills.
✨Prepare for Hybrid Working Questions
Since the position offers hybrid working after probation, think about how you can manage your time and productivity in a flexible environment. Be prepared to discuss your strategies for staying organised and maintaining communication with your team while working remotely.
