At a Glance
- Tasks: Liaise with clients and experts to manage medical files and appointments.
- Company: Join a vibrant team in a fast-paced medical agency.
- Benefits: Hybrid working, 23 days holiday, private medical insurance, and wellness programmes.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: GCSE English & Maths, Microsoft Office skills, and attention to detail.
The predicted salary is between 23400 - 27411 £ per year.
We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 64, providing excellent customer service in a fast-paced environment. Your role will be to liaise with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.
Responsibilities
- Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information.
- Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers.
- Sourcing suppliers, arranging rehabilitation appointments and investigations.
- Obtaining quotations and invoices from experts and rehabilitation providers.
- Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team, obtaining invoices and chasing payments.
- Quality checking, processing incoming mail and expert reports into our case management systems.
- Accurate recording of time expended in various activities on our case management system.
Qualifications
- GCSE English & Maths at Grade C or above, or equivalent.
- Knowledge of Microsoft Office packages including Word and Outlook.
- Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
- Ability to always maintain client confidentiality and commitment to customer service.
- Ability to deal with high volumes of work and manage conflicting priorities.
- Energy, passion, and a desire to achieve.
- Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
- Knowledge of Proclaim or other case management systems is desirable.
- Highly dedicated, idea-generating individuals who are committed to providing excellent customer service.
Salary & Hours
Salary of £23,400 to £27,411.66, dependent on age. Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits
- Hybrid Working: 3/2 hybrid working pattern after probation.
- 23 Days Holiday (rising to 26 days, plus bank/public holidays).
- Extra Holidays: 3 holiday buy backs and an extra day for your birthday after service length requirement.
- Looking After Your Health: Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
- Looking After Your Well-being: 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
- Work Life / Balance: Active social committee with generous departmental and firm-wide social budget.
Medical Agency File Handler (Hybrid) – 23 Days Holiday in Manchester employer: EXPRESS SOLICITORS
Join our dynamic team as a Medical Agency File Handler, where you'll thrive in a supportive and vibrant work culture that prioritises employee well-being and growth. With a hybrid working model, generous holiday allowances, and a commitment to health through private medical insurance and wellness initiatives, we ensure our employees enjoy a balanced and fulfilling work life. Our focus on professional development and a collaborative environment makes us an exceptional employer for those seeking meaningful and rewarding careers in the legal and medical sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Agency File Handler (Hybrid) – 23 Days Holiday in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our vibrant team. Plus, it shows you’re genuinely interested in being part of what we do!
We think you need these skills to ace Medical Agency File Handler (Hybrid) – 23 Days Holiday in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Medical Agency File Handler role. Highlight any relevant experience in customer service, legal settings, or medical environments to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our vibrant team. Keep it engaging and personal!
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We love candidates who take pride in their work, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at EXPRESS SOLICITORS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Agency File Handler. Familiarise yourself with the key tasks like liaising with legal professionals and obtaining medical records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, be prepared to share examples from your past experiences. Think about times when you successfully managed client expectations or resolved issues. This will highlight your ability to maintain high standards and handle a fast-paced environment.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this job, especially when quality checking documents and processing reports. During the interview, mention specific instances where your attention to detail made a difference. This could be anything from catching an error in a report to ensuring compliance with regulations.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
