At a Glance
- Tasks: Liaise with clients and experts to manage medical files and appointments.
- Company: Join a vibrant team in a fast-paced medical agency.
- Benefits: Hybrid working, generous holiday, private medical insurance, and wellness programmes.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: GCSE English & Maths, Microsoft Office skills, and attention to detail.
The predicted salary is between 23400 - 27411 £ per year.
We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 64, providing excellent customer service in a fast-paced environment. Your role will be to liaise with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.
Responsibilities
- Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information.
- Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers.
- Sourcing suppliers, arranging rehabilitation appointments and investigations.
- Obtaining quotations and invoices from experts and rehabilitation providers.
- Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team, obtaining invoices and chasing payments.
- Quality checking, processing incoming mail and expert reports into our case management systems.
- Accurate recording of time expended in various activities on our case management system.
Qualifications
- GCSE English & Maths at Grade C or above, or equivalent.
- Knowledge of Microsoft Office packages including Word and Outlook.
- Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
- Ability to always maintain client confidentiality and commitment to customer service.
- Ability to deal with high volumes of work and manage conflicting priorities.
- Energy, passion, and a desire to achieve.
- Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
- Knowledge of Proclaim or other case management systems is desirable.
- Highly dedicated, idea-generating individuals who are committed to providing excellent customer service.
Salary & Hours
Salary of £23,400 to £27,411.66, dependent on age. Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits
- Hybrid Working: 3/2 hybrid working pattern after probation.
- 23 Days Holiday (rising to 26 days, plus bank/public holidays).
- Extra Holidays: 3 holiday buy backs and an extra day for your birthday after service length requirement.
- Looking After Your Health: Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
- Looking After Your Well-being: 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
- Work Life / Balance: Active social committee with generous departmental and firm-wide social budget.
Medical Agency File Handler in Manchester employer: EXPRESS SOLICITORS
Join our dynamic team as a Medical Agency File Handler, where you'll thrive in a supportive and fast-paced environment dedicated to excellent customer service. With opportunities for hybrid working, generous holiday allowances, and a strong focus on employee well-being through health initiatives and social activities, we foster a culture of growth and collaboration. Our commitment to your professional development ensures that you will take ownership of your client files and progress effectively within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Agency File Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the medical and legal fields, especially those who work in agencies. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to file handling and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your attention to detail! Bring examples of how you’ve managed documents or client files in the past. This will demonstrate your ability to meet high standards, just like we do at StudySmarter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our vibrant team.
We think you need these skills to ace Medical Agency File Handler in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical Agency File Handler role. Highlight any relevant experience in customer service, legal settings, or medical environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our vibrant team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EXPRESS SOLICITORS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Agency File Handler. Familiarise yourself with the tasks mentioned in the job description, like liaising with legal professionals and obtaining medical records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves a lot of communication with clients and experts, be prepared to discuss your previous experiences where you've successfully managed client relationships. Use specific examples to highlight your ability to maintain effective communication and handle high volumes of work, as this is crucial for success in this position.
✨Demonstrate Attention to Detail
Attention to detail is key in this role, especially when it comes to quality checking documents and ensuring compliance. Bring examples of how you've maintained accuracy in your previous work, whether it's through managing case files or processing reports. This will reassure the interviewers that you can uphold their high standards.
✨Prepare Questions About the Team and Culture
Interviews are a two-way street, so come prepared with questions about the team dynamics and company culture. Ask about how the team collaborates on cases or what support is available for professional development. This shows that you're not just interested in the job, but also in being a part of their vibrant team.
