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- Tasks: Liaise with clients and experts to manage medical records and appointments.
- Company: Award-winning law firm with a strong reputation for client care.
- Benefits: Competitive salary, hybrid working, and generous holiday allowance.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSE English & Maths, attention to detail, and customer service skills.
- Other info: Join a vibrant team with opportunities for growth and development.
The predicted salary is between 21156 - 26333 £ per year.
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples’ lives, through our passion for client care.
We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 64, providing excellent customer service in a fast-paced environment. Your role will be to liaise with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.
Responsibilities:- Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information.
- Obtaining medical records from hospital trusts, GP’s surgeries, and other healthcare providers.
- Sourcing suppliers, arranging rehabilitation appointments and investigations.
- Obtaining quotations and invoices from experts and rehabilitation providers.
- Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team obtaining invoices and chasing payments.
- Quality checking, processing incoming mail and expert reports into our case management systems.
- Accurate recording of time expended in various activities on our case management system.
- GCSE English & Maths at Grade C or above, or equivalent.
- Knowledge of Microsoft Office packages including Word and Outlook.
- Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
- Ability to always maintain client confidentiality and commitment to customer service.
- Ability to deal with high volumes of work and manage conflicting priorities.
- Energy, passion, and a desire to achieve.
- Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
- Knowledge of Proclaim or other case management systems is desirable.
- Highly dedicated, idea-generating individuals who are committed to providing excellent customer service.
Salary of £21,156 to £26,333.31, dependent on age. Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits:Hybrid Working: 3/2 hybrid working pattern after probation. 23 Days Holiday, rising to 26 days, plus
Medical Agency File Handler in Manchester employer: Express Solicitors
Contact Detail:
Express Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Agency File Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the legal and medical fields, especially those who work with personal injury claims. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Express Solicitors and Ontime Reports Ltd. Understand their values and how they help clients. This will show you're genuinely interested and ready to contribute to their mission of helping injured people.
✨Tip Number 3
Practice your communication skills! As a Medical Agency File Handler, you'll be liaising with various professionals. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our vibrant team and making a difference in the lives of injured clients.
We think you need these skills to ace Medical Agency File Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Agency File Handler role. Highlight any relevant experience in legal or medical settings, and don’t forget to showcase your customer service skills. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping injured people and how your skills align with our values at Express Solicitors. Keep it concise but impactful – we love a good story!
Show Off Your Attention to Detail: Since this role involves handling sensitive documents, it's crucial to demonstrate your attention to detail. Make sure your application is free from typos and errors. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Express Solicitors
✨Know Your Stuff
Before the interview, make sure you understand the role of a Medical Agency File Handler. Familiarise yourself with the responsibilities listed in the job description, especially around liaising with legal professionals and obtaining medical records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with clients and experts, be prepared to demonstrate your excellent written and spoken English. You might be asked to provide examples of how you've effectively communicated in previous roles, so think of specific situations where you excelled in client care or managing conflicting priorities.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position, especially when quality checking documents and ensuring compliance. During the interview, share examples from your past experiences where your attention to detail made a significant difference. This could be anything from catching an error in a report to successfully managing multiple tasks without compromising quality.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the training process, or how success is measured in this role. This not only shows your enthusiasm but also helps you determine if the company culture aligns with your values.
