At a Glance
- Tasks: Design and deliver engaging IT training for staff across the firm.
- Company: Award-winning law firm with a strong reputation and supportive culture.
- Benefits: Competitive salary, hybrid working, and generous holiday allowance.
- Other info: Join a dynamic team focused on innovation and continuous improvement.
- Why this job: Make a real impact by empowering colleagues with essential IT skills.
- Qualifications: Experience in IT training and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources.
Responsibilities
- Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels.
- Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles.
- Support and deliver the IT systems element of the firm's graduate and induction training programmes.
- Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides.
- Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions.
- Maintain and regularly update training materials to reflect system changes, upgrades, and best practices.
- Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs.
- Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs.
- Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm.
- Liaise with the IT department to ensure training aligns with new system releases and process updates.
- Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content.
- Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement.
- Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS).
Person Specification
Key Skills & Attributes
- Strong presentation, facilitation, and interpersonal skills.
- Ability to communicate complex IT concepts in a clear and approachable manner.
- Skilled in creating engaging, easy-to-follow learning resources.
- Highly organised with excellent time management and attention to detail.
- Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams.
- Passionate about digital learning, innovation, and continuous improvement.
Experience & Qualifications
- Experience delivering IT systems training within a professional services or legal environment (essential).
- Proclaim case management system experience (highly desirable).
- Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar).
- Experience supporting graduate or induction programmes (desirable).
- Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential).
- Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential.
Salary & Hours
Salary of £40,000. Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits
- Hybrid Working: 3/2 hybrid working pattern after probation.
- 23 Days Holiday: Rising to 26 days.
IT Trainer employer: Express Solicitors
Express Solicitors is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a focus on personal injury claims, our Manchester headquarters provides a collaborative environment where team members are encouraged to develop their skills and advance their careers, all while enjoying competitive benefits and a generous commission scheme.
StudySmarter Expert Advice🤫
We think this is how you could land IT Trainer
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We think you need these skills to ace IT Trainer
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Express Solicitors, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Express Solicitors and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Express Solicitors
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Express Solicitors might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Express Solicitors.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
