At a Glance
- Tasks: Lead the IT Service Desk team and ensure top-notch technical support.
- Company: Join Express Solicitors, a top-rated personal injury law firm in the UK.
- Benefits: Competitive salary up to £45,000, full-time role with growth opportunities.
- Other info: Be part of a rapidly growing firm with a commitment to client care.
- Why this job: Make a real impact in a dynamic environment while leading a talented team.
- Qualifications: Proven experience in IT support and team management skills.
Location: Sharston, M22 4SN
Salary: Up to £45,000 depending on experience
Job type: Full time, Permanent
About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector.
About the Role: Express Solicitors are seeking to appoint an experienced IT Service Desk Manager to support the day-to-day operation, maintenance, and ongoing development of the firm's IT Service Desk. This is a hands-on leadership role combining technical support responsibilities with team management, service delivery oversight, and operational coordination.
IT Service Desk Manager employer: EXPRESS SOLICITORS
Express Solicitors is an exceptional employer, offering a dynamic work environment in the heart of Manchester. With a strong focus on employee development and a commitment to outstanding client care, we provide our team with ample growth opportunities and a supportive culture that values innovation and collaboration. Join us to be part of a leading firm that not only prioritises your professional journey but also fosters a rewarding and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for an IT Service Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Since Express Solicitors values outstanding client care, think about how your experience aligns with their mission. We want to show them that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice common interview questions related to IT service management. We suggest you focus on scenarios where you've successfully led a team or resolved complex technical issues. This will help you demonstrate your hands-on leadership skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Express Solicitors and being part of their award-winning team.
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Manager role. Highlight relevant experience and skills that match the job description. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Leadership Skills:Since this role involves team management, make sure to highlight any leadership experience you have. Share examples of how you've successfully led teams or projects in the past. We’re keen to see how you can inspire and support others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at EXPRESS SOLICITORS
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the IT Service Desk Manager role. Familiarise yourself with common IT issues, ticketing systems, and service desk best practices. Being able to discuss specific technologies or tools you've used will show your expertise.
✨Showcase Your Leadership Skills
As this role involves team management, be prepared to share examples of how you've successfully led a team in the past. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability to manage and inspire others.
✨Understand the Company Culture
Research Express Solicitors and their commitment to client care. Be ready to discuss how your values align with theirs, especially regarding outstanding client service. Showing that you understand their mission will help you stand out as a candidate who truly fits the company.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the current challenges the IT Service Desk faces or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
