At a Glance
- Tasks: Drive data-led decisions and manage operational processes across the firm.
- Company: Award-winning law firm specialising in personal injury claims.
- Benefits: Competitive salary, hybrid working, and generous holiday allowance.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Join a growing team and make a real impact in a leading legal firm.
- Qualifications: Experience in operations, data management, and business intelligence tools.
The predicted salary is between 45000 - 60000 € per year.
Location: Sharston, M22 4SN
Salary: £45,000 - £60,000 per annum, dependent on experience
Job type: Full time, Permanent
About Us: Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector.
About The Role: Due to continued growth and expansion, we are seeking an experienced and driven Operations Manager. The Operations Manager is responsible for driving data-led decision making, systems performance, and cross-functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process - providing the analytical rigour and operational structure that enables both legal and non-legal functions to operate effectively. The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focussed and more traditional operations roles.
Responsibilities:
- Responsible for the firm's operational data infrastructure, ensuring accuracy, consistency, and accessibility of business-critical data across systems.
- Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads.
- Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL-based reports).
- Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites.
- Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR).
- Working with the Development team, Business Analyst, Project Manager as required to ensure a joined-up approach to systems and compliance.
- Lead or contribute to firmwide operational projects such as system migrations, reporting re-platforming, or process standardisation initiatives.
- Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to.
- Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations.
- Contribute to the firm's AI and data strategy, including identification of use cases, vendor assessment, and governance framework development.
- Work with other companies within the group to ensure effective systems and data management between companies.
Person Specification:
- Experience in senior operations roles, ideally within a legal or other professional services firm.
- Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent).
- Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight.
- Experience using case management systems or CRM and understanding how data flows in and out of such systems.
- Experience managing or influencing cross-functional operational projects in an environment with multiple stakeholder groups.
- Strong commercial awareness with an understanding of how operational performance connects to financial outcomes.
- Comfortable working with analytics, data and reporting tools to translate information into clear business insights.
- Familiarity with AI and machine learning tools in an operational or analytical context including, document processing, predictive analytics, or LLM-based workflow augmentation.
- Understanding of cybersecurity and data security principles as they relate to data governance and system access management.
Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits:
- Hybrid Working - 3/2 hybrid working pattern after probation.
- 23 Days Holiday - Rising to 26 days, plus
Operations Manager in Bolton employer: EXPRESS SOLICITORS
Express Solicitors is an exceptional employer, offering a dynamic work environment in Sharston where innovation meets legal expertise. With a strong commitment to employee growth, we provide opportunities for professional development and a supportive culture that values collaboration and data-driven decision-making. Our hybrid working model and generous holiday allowance further enhance work-life balance, making us an attractive choice for those seeking a meaningful career in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and operations sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience with data management and operational processes, as these are key for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our award-winning team at Express Solicitors.
We think you need these skills to ace Operations Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in data management and operational processes, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about the role and how your background fits with our mission at Express Solicitors. Keep it concise but impactful, and don’t forget to mention your familiarity with tools like Power BI or SQL.
Showcase Your Analytical Skills:Since this role involves a lot of data-led decision making, make sure to highlight your analytical skills. Share examples of how you've used data to drive improvements in previous roles. We love seeing how you can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at EXPRESS SOLICITORS
✨Know Your Data
As an Operations Manager, you'll be dealing with a lot of data. Brush up on your knowledge of data management and MI reporting tools like Power BI or SQL. Be ready to discuss how you've used these tools in past roles to drive decision-making and improve operational efficiency.
✨Showcase Your Leadership Skills
This role involves leading teams and managing cross-functional projects. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to influence stakeholders and drive collaboration across different departments.
✨Understand the Legal Landscape
Since Express Solicitors operates in the legal sector, it's crucial to have a grasp of the regulatory environment. Familiarise yourself with SRA and GDPR requirements, and be prepared to discuss how you would ensure compliance within operational processes.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential operational challenges you might face in this role and how you would approach them. This will demonstrate your analytical thinking and readiness to tackle real-world issues.
