At a Glance
- Tasks: Welcome new clients and guide them through their legal journey with empathy.
- Company: Join Express Solicitors, a top-rated personal injury law firm in the UK.
- Benefits: Earn £13.63/hour plus uncapped commission, 23 days holiday, and private medical insurance.
- Other info: Enjoy a fun team culture with great career progression opportunities.
- Why this job: Be the first point of contact and make a real difference in clients' lives.
- Qualifications: Strong communication skills and a proactive, friendly approach are essential.
The predicted salary is between 13.63 - 13.63 £ per hour.
About Us
Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector.
Role Start Date: Tuesday 1st September 2026
Location: South Manchester / Hybrid (50% remote after probation)
Salary: £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400)
As the first point of contact, you’ll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You’ll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression—over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months!
Responsibilities
- Deliver a 5-star client experience from the first contact
- Respond to enquiries by phone and email with professionalism and empathy
- Gather essential information to assess the validity of claims
- Maintain accurate client records using our case management system
- Collaborate with a high-performing team to ensure every enquiry is handled efficiently
Person Specification
- Outstanding communication and listening skills
- Confidence in handling sensitive conversations
- A friendly, professional, and proactive approach
- Strong IT and organisational skills
- A desire to learn, grow, and succeed
- Ability to build rapport and gain client commitment
- A team player mindset
Salary, Hours & Benefits:
- Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400)
- 23 days holiday, rising to 26 days
- Time in lieu for any bank holidays worked
- Extra day’s holiday for your birthday after 2 years’ service
- 3 holiday buy backs per year after 1 year of service
- Private medical insurance after 2 years’ service
- Enhanced Maternity leave payment if you have over 1 year’s tenure, further enhanced at over 4 years’ service
- Death in service
- Gym access offsite
- Netball/Football team, 10km Manchester team and more
- Thriving social calendar with team events and firm-wide socials
- Employee Assistance Programme & Diversity & Inclusion initiatives
- Ongoing training and development for long-term career growth
Working Pattern & Hours
Our team work on a rotation of one week of early shifts then one week of late shifts.
- Early Shift: 08.30 – 17.00 (8:30 – 16:30 on Friday)
- Late Shift: 12.00 – 20.00 (12:00 – 19:30 on Friday)
You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training.
Recruitment Process
To apply, send a CV to or visit our careers page on www.expresssolicitors.co.uk/careers. Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill, ability and attitude above all else and our recruitment policy encourages applications from all.
By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website Privacy notice for website users | Express Solicitors.
New Client Enquiry Coordinator in Bolton employer: EXPRESS SOLICITORS
As a Compliance Executive at our esteemed firm, you will thrive in a supportive and dynamic work culture that prioritises professional growth and development. With competitive salaries and a commitment to employee well-being, we offer a unique opportunity to make a meaningful impact while working in a collaborative environment that values integrity and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land New Client Enquiry Coordinator in Bolton
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including EXPRESS SOLICITORS, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace New Client Enquiry Coordinator in Bolton
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at EXPRESS SOLICITORS, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in EXPRESS SOLICITORS and the specific role of New Client Enquiry Coordinator. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for EXPRESS SOLICITORS’s culture!
How to prepare for a job interview at EXPRESS SOLICITORS
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at EXPRESS SOLICITORS.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at EXPRESS SOLICITORS.
