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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues for a leading law firm.
- Company: Join Express Solicitors, an award-winning firm with a 5-star Trustpilot rating.
- Benefits: Enjoy competitive salary, generous holiday, private medical insurance, and a vibrant social scene.
- Why this job: Make a real impact in a supportive environment while developing your IT skills.
- Qualifications: Strong knowledge of Windows OS, Microsoft 365, and excellent communication skills required.
- Other info: Dynamic workplace with opportunities for career growth and a focus on employee well-being.
The predicted salary is between 25000 - 28000 £ per year.
Job Description
Job Title: 2nd Line IT Technician
Location: Sharston, M22 4SN
Salary: £30,000 – £32,000, dependent on experience
Job type: Full time, Permanent
About us:
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
About the role:
We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills.
Responsibilities:
- Act as an escalation point for technical issues unresolved by 1st Line support.
- Troubleshoot and resolve end user issues.
- Provide support for remote/hybrid working setups, VPNs, and secure access.
- Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E).
- Administer user and permissions on Active Directory and Microsoft 365.
- Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements.
- Assist in IT projects, including system upgrades, migrations, and business continuity testing
Person Specification:
- Strong knowledge of Windows Client OSs
- Knowledge of Microsoft 365, Active Directory, and Exchange.
- Understanding of networking (DNS, DHCP, VPNs).
- Experience with legal IT systems (case/document management, billing, dictation tools).
- Mobile device management experience (Intune, MobileIron, etc.).
- Excellent communication skills with the ability to support staff at all levels.
- High level of confidentiality and ability to work under pressure.
Salary & Hours:
- Salary of £30,000 – £32,000, dependent on experience
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday – all office based
Benefits:
- On-site Working – At our South Court office
- 23 Days Holiday – Rising to 26 days, plus bank/public holidays
- Extra Holidays – 3 holiday buy backs and an extra day for your birthday after service length requirement
- Looking After Your Health – Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme
- Looking After Your Well-being – 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more
- Work Life / Balance – Active social committee with generous departmental and firm-wide social budget.
Recruitment Process:
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Please click APPLY to be redirected to our website to complete your application.
Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
2nd Line IT Technician employer: Express Solicitors
Contact Detail:
Express Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Technician
✨Tip Number 1
Get to know the company before your interview! Research Express Solicitors, their values, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Windows Client OSs, Microsoft 365, and networking basics. Being able to demonstrate your expertise during the interview can really set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions! Think about how you would handle common IT issues or support scenarios. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you're proactive and serious about landing the job with us at Express Solicitors.
We think you need these skills to ace 2nd Line IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Technician role. Highlight your experience with Windows Client OSs, Microsoft 365, and any legal IT systems you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role requires excellent communication skills, don’t shy away from showcasing your ability to support staff at all levels. Use examples in your application that demonstrate how you’ve effectively communicated technical information in the past.
Be Specific About Your Experience: When detailing your previous roles, be specific about your experience with troubleshooting, VPNs, and security tools. We love seeing concrete examples of how you've resolved issues or improved processes in your past jobs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Express Solicitors
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Client OSs, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any experience with legal IT systems. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Prepare for Scenario-Based Questions
Since the interview will include scenario-based questioning, think about common technical issues you’ve resolved in the past. Prepare to explain your thought process and the steps you took to troubleshoot and resolve these issues. This will demonstrate your problem-solving skills and technical expertise.
✨Show Off Your Communication Skills
As a 2nd Line IT Technician, you'll need to communicate effectively with staff at all levels. Practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Good communication can set you apart from other candidates.
✨Understand the Company Culture
Research Express Solicitors and their commitment to helping clients. Familiarise yourself with their values and how they operate. During the interview, you can reference this knowledge to show that you’re genuinely interested in the company and how you can contribute to their mission.
