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- Tasks: Be the first point of contact for new client enquiries and ensure a smooth onboarding experience.
- Company: Join Express Solicitors, an award-winning law firm with a 5-star Trustpilot rating.
- Benefits: Enjoy a competitive salary, hybrid work options, and uncapped commission potential.
- Why this job: Make a real impact by helping injured people while enjoying a supportive team culture.
- Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills!
- Other info: Flexible hours with enhanced pay after 6pm and a chance to grow within a thriving firm.
Job Title: New Client Enquiry Coordinator Location: Sharston Road, M22 4SN Salary : £12.30 per hour with hours worked after 6pm being paid at an enhanced rate (time and a half) as per the alternate week shift pattern and uncapped commission Job type: Full time, Permanent Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About Us: Due to continuous expansion and onward progression, we are building a brand-new team of Client Triage Agents who will be the first point of contact for new enquiries. We operate a hybrid working pattern which allows colleagues to gain a work life balance, with the opportunity to work from office and home for part of the week, once initial training and probation has been successfully completed. The planned start date is Monday 17th February 2025 Responsibilities: Responsible for client experience from first contact until signed up and the file transferred to Solicitor. Ability to build strong relat…
New Client Enquiry Coordinator employer: EXPRESS SOLICITORS Careers
Contact Detail:
EXPRESS SOLICITORS Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Client Enquiry Coordinator
✨Tip Number 1
Familiarize yourself with the personal injury and clinical negligence sectors. Understanding the nuances of these areas will help you engage effectively with potential clients and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling client inquiries. Role-playing scenarios can help you feel more confident in addressing various client concerns and showcasing your ability to build rapport.
✨Tip Number 3
Research Express Solicitors thoroughly. Knowing their values, recent achievements, and client feedback will allow you to align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Be prepared to discuss your experience with hybrid working environments. Highlighting your adaptability and time management skills will demonstrate that you can thrive in their flexible work setup.
We think you need these skills to ace New Client Enquiry Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the New Client Enquiry Coordinator position. Understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in client-facing roles or customer service. Showcase your ability to build strong relationships and manage client inquiries effectively.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Express Solicitors and how your values align with their mission of helping injured people.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at EXPRESS SOLICITORS Careers
✨Understand the Role
Make sure you have a clear understanding of what a New Client Enquiry Coordinator does. Familiarize yourself with the responsibilities, especially around client experience and communication, as this will help you answer questions more effectively.
✨Show Your Communication Skills
Since this role involves being the first point of contact for new enquiries, demonstrate your strong communication skills during the interview. Practice active listening and articulate your thoughts clearly to show that you can build rapport with clients.
✨Highlight Relevant Experience
Prepare examples from your past work that showcase your ability to handle client inquiries and provide excellent customer service. This could include situations where you resolved issues or improved client satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the training process. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
