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- Tasks: Manage customer contracts, process orders, and maintain relationships in a dynamic telecom environment.
- Company: Join Express Recruitment, a leading agency with over 35 years of experience in connecting talent with opportunities.
- Benefits: Enjoy a competitive salary, 31 days holiday, free parking, and flexible work hours.
- Why this job: Make an impact in the booming telecom industry while enjoying career growth and a supportive culture.
- Qualifications: Previous admin experience and a knack for building client relationships are essential.
- Other info: This is a full-time, office-based role in Nottingham with applications closing soon!
The predicted salary is between 20000 - 30000 Ā£ per year.
Due to continued success and rapid financial growth, our client is seeking a Telecoms Customer Administrator to join their talented team. If you are keen to make an impact in the rapidly growing telecommunication industry, this is the role for you!
Our client offers excellent career progression opportunities and the ability to control your own workday, with a competitive starting salary of cĀ£25,000 DOE. Business working hours are Monday ā Thursday 9.00-17.30 (1 hour lunch) and Friday 9.00-17.00 (30 mins). Our client offers an excellent holiday benefit of a total of 31 days inclusive of bank holidays. Free parking on site, and the role is office-based 5 days a week.
Due to high demand for the role, applications are closing soon, so if you are keen to make your mark, apply now!
Role and Responsibilities- Create and develop new contracts and credit checks
- Process new connection orders and update the CRM
- Maintain customer relationships and provide excellent service
- Handle inbound and outbound calls to resolve order issues
- Ensure documentation is sent to new and existing customers
- Experience in an administrative role
- Experience working in the telecoms industry
- Good telephone manner with the ability to build and develop client relationships
- Long-term career goals
Location: Nottingham
Duration: Full-Time, Permanent
If you do not hear from a consultant within three days, please assume your application was unsuccessful. Feel free to apply for other roles in the future.
Telecoms Customer Administrator employer: Express Recruitment
Contact Detail:
Express Recruitment Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Telecoms Customer Administrator
āØTip Number 1
Familiarise yourself with the telecoms industry. Understanding current trends, technologies, and customer needs will help you stand out during interviews and show your genuine interest in the role.
āØTip Number 2
Practice your telephone communication skills. Since the role involves handling inbound and outbound calls, being articulate and confident on the phone is crucial. Consider role-playing with a friend to refine your approach.
āØTip Number 3
Network with professionals in the telecoms sector. Attend industry events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
āØTip Number 4
Prepare specific examples of how you've maintained customer relationships in previous roles. Being able to demonstrate your experience in providing excellent service will be key to impressing the hiring team.
We think you need these skills to ace Telecoms Customer Administrator
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles and the telecoms industry. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to customer service and relationship building, as these are key aspects of the position.
Highlight Communication Skills: Since the role involves handling inbound and outbound calls, emphasise your good telephone manner and any previous experience in customer care. Provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Express Recruitment
āØResearch the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission in the telecommunications industry will help you align your answers with what they are looking for.
āØShowcase Your Administrative Skills
Since the role requires experience in an administrative position, be prepared to discuss your previous roles. Highlight specific examples where you successfully managed tasks, maintained customer relationships, or handled documentation.
āØDemonstrate Your Communication Skills
A good telephone manner is crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare for common customer service scenarios to showcase your problem-solving abilities.
āØAsk Insightful Questions
At the end of the interview, donāt forget to ask questions. Inquire about career progression opportunities or how the team collaborates. This shows your genuine interest in the role and helps you assess if itās the right fit for you.
