Express Recruitment are delighted to be working with a well-established Business Service Provider, who promote an environment of individual growth and progression, are looking for a Senior IT Hardware Field Service Engineer to join their team of professionals at their London-based office.
The successful candidate will manage clients on a day-to-day basis, visit clients on site to deliver exceptional IT support, mainly the installation, commissioning, configuration and repair of a wide range of printers and associated IT hardware equipment. Due to the positions travel requirements which is regionally across London and southeast areas, a full, clean UK driving licence is essential to apply for the role.
For the position, they are offering a competitive salary of up to c£38,500 per annum D.O.E and a generous benefits package including £450 monthly car allowance, hybrid working, fuel card, work mobile phone and laptop, a pension scheme, private medical provisions, and more!
Skills & Experience
- Proven experience in commissioning and configuring a wide range of printers
- Demonstrable experience working with networking protocols, including TCP/IP, printer servers and drive deployments
- Competent user of print management software preferred but not essential
- Experience connecting and configuring routers, firewalls, and switches
- Have a polite and professional manner whilst always putting the customer first
- Experience solving complex hardware and software issues from diagnosis to completion
- Possess a full, clean UK driving licence
- Install, configure, service and repair a wide range of printers, including brands such as HP, Lexmark, Canon and Sharp
- Strip down/rebuild printer machines and replace broken and obsolete parts
- Manage day-to-day interactions with clients including updating them regularly
- Visit and support customers in central London and surrounding areas, occasionally visiting customers on the south coast
- Act as the primary point of contact for customer escalations regarding printers, scanners and photocopiers
- Address complex printer issues in line with contractual requirements
Job Location
London and southeast areas
Job Type and Hours
Monday – Friday, 8:30am – 5:30pm
