At a Glance
- Tasks: Provide Salesforce application support and training to users while troubleshooting issues.
- Company: Join a global ERP supplier with a vibrant team of Salesforce professionals.
- Benefits: Earn up to £60,000 plus bonuses, 38 days holiday, and comprehensive benefits.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make an impact in a dynamic role with remote/hybrid working options.
- Qualifications: Experience with Salesforce and IT application support is essential.
The predicted salary is between 43200 - 72000 £ per year.
This range is provided by Express Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Express Recruitment are delighted to representing a global ERP supplier who are looking for a Salesforce Administrator who possesses proven application support experience to join their growing team of Salesforce professionals on a permanent basis with the option of working hybrid or remotely (locally based candidates will be required to visit Lincoln or London offices on occasions).
The successful candidate will act as the main point of contact for all Salesforce application support and troubleshooting enquiries, as well as providing companywide end user training.
In return, our client is offering a competitive salary of up to c£60,000 per annum D.O.E, with performance‑based bonus up to 5% per annum, a generous benefits package including 38 days holiday yearly (including bank holidays), sick pay, life insurance scheme, and more!
Roles and Responsibilities
- Provide ongoing technical support to internal end users across the group, whilst also formalising training workshop sessions to train focus groups on the roll out of new system features and functions
- Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales
- Capable of utilising Gearset and Git for version control and deployments
- Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to latest versions
- Provide technical mentorship to the Junior Salesforce professionals
- Support Senior Salesforce Developer and Architect with CPQ and Apex related configuration, integration and optimisation tasks
Skills and Experience
- Experienced with Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud and CPQ experience being highly desirable
- Proven experience in IT application support and end user training essential
- Some working knowledge of Apex, including batch classes, triggers and CPQ logic desirable
- Exposure to working with CPQ bundles and pricing/quote templates desirable but not essential
- Some experience working with SQL, SOSL AND SOQL with the ability to perform data extraction & transformation commands preferred but not essential
- Previous work experience with middleware integration tools such as MuleSoft preferred
- Well versed with Agile/SCRUM methodologies
- Well versed in areas of data integrity and governance process management
Vacancy Summary
Hours: Full Time, Monday-Friday
Salary: £60,000 per annum D.O.E + Up to 5% Bonus
Location: Lincoln or London (Hybrid/Remote options)
Job Type: Full Time, Permanent
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Salesforce Application Support Administrator – Remote/Hybrid Working Available employer: Express Recruitment
Express Recruitment is an excellent employer, offering a supportive and professional environment for Secretaries in Nottinghamshire. With a focus on employee well-being, the company provides hybrid working options, competitive salaries, and generous benefits including annual leave, healthcare cash plans, and a pension scheme. The close-knit team culture fosters collaboration and growth, making it an ideal place for those seeking a long-term career in a varied and fulfilling secretarial role.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Application Support Administrator – Remote/Hybrid Working Available
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Express Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Express Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Express Recruitment!
✨Direct Apply to Express Recruitment
Let's not forget to apply directly through the Express Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Application Support Administrator – Remote/Hybrid Working Available
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Express Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Express Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Express Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
