At a Glance
- Tasks: Provide Salesforce application support and training to users while troubleshooting issues.
- Company: Join a global ERP supplier with a vibrant team of Salesforce professionals.
- Benefits: Earn up to £60,000 plus bonuses, 38 days holiday, and comprehensive benefits.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make an impact in a dynamic role with remote/hybrid working options.
- Qualifications: Experience with Salesforce and IT application support is essential.
The predicted salary is between 43200 - 72000 £ per year.
This range is provided by Express Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Express Recruitment are delighted to representing a global ERP supplier who are looking for a Salesforce Administrator who possesses proven application support experience to join their growing team of Salesforce professionals on a permanent basis with the option of working hybrid or remotely (locally based candidates will be required to visit Lincoln or London offices on occasions).
The successful candidate will act as the main point of contact for all Salesforce application support and troubleshooting enquiries, as well as providing companywide end user training.
In return, our client is offering a competitive salary of up to c£60,000 per annum D.O.E, with performance‑based bonus up to 5% per annum, a generous benefits package including 38 days holiday yearly (including bank holidays), sick pay, life insurance scheme, and more!
Roles and Responsibilities
- Provide ongoing technical support to internal end users across the group, whilst also formalising training workshop sessions to train focus groups on the roll out of new system features and functions
- Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales
- Capable of utilising Gearset and Git for version control and deployments
- Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to latest versions
- Provide technical mentorship to the Junior Salesforce professionals
- Support Senior Salesforce Developer and Architect with CPQ and Apex related configuration, integration and optimisation tasks
Skills and Experience
- Experienced with Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud and CPQ experience being highly desirable
- Proven experience in IT application support and end user training essential
- Some working knowledge of Apex, including batch classes, triggers and CPQ logic desirable
- Exposure to working with CPQ bundles and pricing/quote templates desirable but not essential
- Some experience working with SQL, SOSL AND SOQL with the ability to perform data extraction & transformation commands preferred but not essential
- Previous work experience with middleware integration tools such as MuleSoft preferred
- Well versed with Agile/SCRUM methodologies
- Well versed in areas of data integrity and governance process management
Vacancy Summary
Hours: Full Time, Monday-Friday
Salary: £60,000 per annum D.O.E + Up to 5% Bonus
Location: Lincoln or London (Hybrid/Remote options)
Job Type: Full Time, Permanent
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Salesforce Application Support Administrator – Remote/Hybrid Working Available employer: Express Recruitment
Join a leading organisation in Milton Keynes that values its employees and fosters a supportive work culture. With a competitive salary, generous benefits including a 14.5% employer pension contribution and 33 days of holiday, as well as a flexible hybrid working model, this role offers not just a job but a pathway for professional growth and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Application Support Administrator – Remote/Hybrid Working Available
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Salesforce Application Support Administrator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common Salesforce scenarios and be ready to discuss how you've tackled similar challenges in the past. Practising your responses can really help you stand out during the interview process.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or achievements, make sure to highlight them during your conversations. This is your chance to demonstrate your expertise and how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by recruiters.
We think you need these skills to ace Salesforce Application Support Administrator – Remote/Hybrid Working Available
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Application Support Administrator role. Highlight your relevant experience with Salesforce, application support, and any training you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your familiarity with Agile methodologies and any specific Salesforce features you’ve worked with.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their troubleshooting skills and how they’ve improved processes or supported users effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Express Recruitment
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud, Service Cloud, and CPQ. Be ready to discuss your experience with these platforms and how you've used them in previous roles.
✨Show Off Your Support Skills
Prepare examples of how you've provided application support in the past. Think about specific challenges you faced and how you resolved them, as well as any training sessions you've conducted for end users.
✨Get Familiar with Version Control
Since you'll be using Gearset and Git, it’s a good idea to understand how these tools work. You might be asked about your experience with version control, so having a few examples ready will help you stand out.
✨Stay Updated on Trends
Research the latest Salesforce enhancements and trends. Being able to discuss recent updates or features will show that you're proactive and genuinely interested in the platform.
