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- Tasks: Assist customers in Spanish and English via phone and email, resolving queries efficiently.
- Company: Join a renowned Nottingham-based brand with a supportive culture.
- Benefits: Enjoy a competitive salary, casual dress code, and enhanced product discounts.
- Why this job: Kickstart your career in the fashion industry with great progression opportunities.
- Qualifications: Fluent in Spanish and English, with strong communication and IT skills.
- Other info: Flexible hybrid working policy and a dynamic city centre location.
The predicted salary is between 19200 - 28800 £ per year.
Express Recruitment are currently recruiting for an established, renowned Nottingham-based brand who are seeking a Spanish Speaking Customer Service Advisor to join their expanding team. Our client is offering a fantastic starting basic salary of c£24,000 D.O.E. They offer a great career progression opportunity with this role and training will also be provided within a supportive culture. You will have a full hybrid working policy within your contract for flexibility in the workplace. The role offers a stepping stone into the fashion industry and includes some fantastic benefits.
- Casual dress code
- Enhanced discounts off products seasonally
- Career progression and city centre location
Responsibilities:
- Resolve customer enquiries via telephone and email
- Work closely with colleagues to resolve every query quickly and efficiently
- Support with general administration tasks as required
- Contribute to the overall effectiveness of the ordering CRM system
- Managing stock and ordering online systems
Skills & Experience:
- Fluent in Spanish and English essential
- Professional telephone manner and communication skills essential
- Experience in a specific telephone-based customer service role highly advantageous
- Strong IT skills, confident with MS office functions
- Ability to work under pressure, must remain calm during busy periods
Hours: Monday – Friday
Salary: c£24,000 per annum, D.O.E.
Location: Nottingham
Job Type: Permanent
Spanish Customer Service Advisor in Nottingham employer: Express Recruitment
Contact Detail:
Express Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Customer Service Advisor in Nottingham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Spanish! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their training and career progression opportunities.
✨Tip Number 4
Apply through our website! We make it easy for you to connect with potential employers. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Spanish Customer Service Advisor in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and your language skills. We want to see how you can bring your Spanish-speaking abilities to the role, so don’t hold back on showcasing relevant experiences!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you fit into our supportive culture. Keep it friendly and professional – we love a personal touch!
Show Off Your IT Skills: Since strong IT skills are essential, mention any experience you have with MS Office or CRM systems. If you've worked under pressure before, share those stories too – we want to know how you handle busy periods!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Express Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both Spanish and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios to boost your confidence.
✨Know the Brand Inside Out
Research the Nottingham-based brand thoroughly. Understand their products, values, and what sets them apart in the fashion industry. This knowledge will not only impress the interviewer but also help you tailor your answers to align with the company's ethos.
✨Prepare for Common Customer Service Questions
Anticipate questions related to handling difficult customers or resolving queries efficiently. Think of specific examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your IT Proficiency
As the role involves managing stock and ordering online systems, be ready to discuss your IT skills. Familiarise yourself with MS Office functions and any relevant CRM systems, and be prepared to explain how you've used these tools in previous roles.