At a Glance
- Tasks: Assist customers via phone, email, and chat while resolving their queries.
- Company: Join a friendly team at a growing business in Bingham.
- Benefits: Competitive pay, holiday pay, and hybrid working options after training.
- Other info: Opportunity for permanent position after initial temporary role.
- Why this job: Make a difference by helping customers and developing your skills.
- Qualifications: Previous customer service experience and strong IT skills required.
Express Recruitment are delighted to be helping a successful and growing business with the recruitment of Customer Service Advisors to join their friendly and welcoming team in Bingham. The successful candidate will have previous customer service experience, ideally having worked in a call centre, with the ability to make customers feel listened to and be able to effectively resolve problems. The working hours are Monday – Friday 9:00-17:00, with hybrid working options available after an initial period of training full time in the office. The role is offered on an initially temporary basis with the potential of becoming permanent.
Skills & Experience
- Previous customer service experience, ideally having worked in a call centre
- Polite and professional telephone manner essential
- Able to prioritise workloads
- Strong IT skills to include MS Office essential
- Fast and accurate data entry skills
Roles & Responsibilities
- Answer inbound telephone calls, emails, and live chat queries
- Process customer orders within a timely manner, ensuring accuracy
- Discuss customer requirements, provide advice and guidance
- Provide information to customers about the service
- Update a bespoke customer database with confidential information
Job Location: Bingham, Nottinghamshire
Salary: c£12.71 per hour + holiday pay D.O.E
Job Type and Hours: Temp to Perm
IT Service Desk Engineer - Hybrid Working in Nottingham employer: Express Recruitment
Join a leading organisation in Milton Keynes that values its employees and fosters a supportive work culture. With a competitive salary, generous benefits including a 14.5% employer pension contribution and 33 days of holiday, as well as a flexible hybrid working model, this role offers not just a job but a pathway for professional growth and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer - Hybrid Working in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Express Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Express Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Service Desk Engineer - Hybrid Working in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Express Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Express Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Express Recruitment!
How to prepare for a job interview at Express Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
