At a Glance
- Tasks: Deliver exceptional customer service and manage communications in a fast-paced environment.
- Company: Join a well-established organisation in Nottingham with a supportive team culture.
- Benefits: Earn from £28,000 per annum with full-time hours and opportunities for growth.
- Other info: Enjoy a structured work environment with a focus on career development.
- Why this job: Be the central point of contact and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong multitasking skills required.
The predicted salary is between 24000 - 32000 £ per year.
Express Recruitment are delighted to be working in partnership with a well‑established and growing organisation based in Nottingham as they look to recruit a Client Services Assistant to join their friendly and fast‑paced Customer Service team. You will play a key role in delivering exceptional customer service, acting as a central point of contact for customers, suppliers and engineers. This role will involve managing inbound and outbound communications, coordinating service and maintenance jobs, raising invoices and supporting key client accounts all within a busy operational environment. This is an excellent opportunity to join a thriving business offering a stable, full‑time and office‑based role. In return for your commitment, they are offering a salary from £28,000 per annum alongside a supportive team environment, structured processes and the opportunity to develop within a growing organisation.
- Handle inbound and outbound calls from customers, suppliers and engineers
- Coordinate servicing and maintenance jobs, allocating work to engineers
- Raise invoices and issue relevant documentation to customers
- Manage allocated key accounts including reporting, queries and administration
- Build strong relationships with customers and internal teams to understand service needs
Skills & Experience
- Previous experience in a customer service role, ideally within an office based role
- Strong multitasking skills with the ability to manage and prioritise workload effectively
- Confident IT user comfortable working across multiple systems
- Excellent verbal and written communication skills
- Organised, process‑driven and customer‑focused approach
Vacancy Summary
- Hours: Monday to Friday, Full Time (8:00am to 4:00pm or 9:00am to 5:00pm)
- Salary: From £28,000 per annum D.O.E
- Job Type: Permanent
Client Services Assistant in Nottingham employer: Express Recruitment
Express Recruitment is an excellent employer, offering a supportive and dynamic work environment in Nottingham where you can thrive as a Client Services Assistant. With a commitment to employee growth, structured processes, and a focus on exceptional customer service, you'll have the opportunity to develop your skills while being part of a friendly team dedicated to exceeding client expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Express Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Express Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Assistant in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Express Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Express Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Express Recruitment!
How to prepare for a job interview at Express Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
