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For Companies At a Glance
- Tasks: Manage customer orders and inquiries in multiple languages with a focus on excellent service.
- Company: Join a thriving international company near Nottingham with a supportive team culture.
- Benefits: Earn up to £27k, enjoy 24 days holiday plus your birthday off, and hybrid working options.
- Why this job: Perfect for multilingual individuals looking to grow their career in a dynamic environment.
- Qualifications: Fluency in French, German, Spanish, or Italian, plus strong communication skills.
- Other info: Training provided and great opportunities for career progression.
The predicted salary is between 21600 - 28800 £ per year.
Overview
Express Recruitment are currently recruiting for an established, thriving international company based close to Nottingham city centre, who are looking to expand their busy team through recruiting multilingual candidates. There are fantastic career progression opportunities with this role and training will also be given. All applicants must be fluent in either French, German, Spanish or Italian, as well as fluent written and verbal English.
Location & Details
Nottingham office – candidates are required to attend the office for the first 2 weeks of employment, after which hybrid working is offered. There is a competitive salary on offer of up to £27k, medical cover and 24 days holiday plus bank holidays, which increases with tenure, and your birthday off work.
Responsibilities
- Oversee the end-to-end order process, from receipt to delivery and invoicing
- Handle customer inquiries promptly and professionally across multiple channels
- Resolve issues relating to availability, delivery, pricing, billing, and claims
- Share accurate product information and customer feedback to support sales and development
- Contribute to team operations through workload sharing and regional/language support
- Maintain brand standards and act as an ambassador in all communications
Skills & Experience
- Bilingual written and verbal communication skills within French, German, Spanish or Italian
- Professional telephone manner and communication skills essential
- Experience in a specific telephone based customer service role highly advantageous
- Strong IT skills, confident with MS office functions
- Ability to work under pressure, must remain calm during busy periods
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.
We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on bit.ly/3IaEnI7
Not quite found the right role yet? Your search for a new role has never been so easy, just fill in our contact form on bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Vacancy Summary
Hours: Full time
Salary: Up to c£27,000 Per Annum D.O.E
Basis: Permanent
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
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Multilingual Customer Service Advisor – French, German, Spanish and Italian employer: Express Recruitment
Contact Detail:
Express Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Service Advisor – French, German, Spanish and Italian
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you feel more confident and ready to tackle those tricky questions about your multilingual skills.
✨Tip Number 3
Show off your language skills! During interviews, make sure to highlight your fluency in French, German, Spanish, or Italian. Use examples from past experiences to demonstrate how you've used these skills in customer service.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of great roles waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to help you every step of the way!
We think you need these skills to ace Multilingual Customer Service Advisor – French, German, Spanish and Italian
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in French, German, Spanish, or Italian right at the start of your application. We want to see how you can bring your multilingual talents to our team!
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for.
Be Professional Yet Personable: When writing your cover letter, keep it professional but let your personality shine through. We appreciate candidates who can communicate well and show they’d be a great fit for our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Express Recruitment
✨Brush Up on Your Language Skills
Make sure you're fluent in the languages required for the role. Practice speaking and writing in French, German, Spanish, or Italian, as well as English. This will not only boost your confidence but also show the interviewer that you’re serious about the position.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their culture and what they stand for will help you tailor your answers and demonstrate that you’re a good fit for their team.
✨Prepare for Common Customer Service Scenarios
Think about potential customer inquiries you might face in this role. Prepare responses for common issues like delivery problems or billing questions. This will help you showcase your problem-solving skills during the interview.
✨Showcase Your IT Proficiency
Since strong IT skills are essential, be ready to discuss your experience with MS Office and any other relevant software. You might even want to mention specific examples of how you've used these tools to improve customer service in the past.