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- Tasks: Handle emergency calls and provide vital support to the community.
- Company: Join a reputable public sector organisation in Lincolnshire.
- Benefits: Earn £12.76 per hour, enjoy hybrid working, and gain valuable experience.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours with potential for permanent roles after 12 weeks.
The predicted salary is between 10 - 15 £ per hour.
Location: Lincoln, Lincolnshire
Salary: c£12.76 per hour D.O.E
Posted: 2 days ago
Deadline: January 27, 2027
Express Recruitment are collaborating with a reputable Public Sector organisation in Central Lincolnshire. We are seeking three experienced Temporary Full Time Customer Service Administrators to support Senior Management across operations including Children and Adult Social Care, Housing and Repairs, and more.
Note: the role offers a good work-life balance with seven hour shifts per day, Monday to Friday between 8:00am and 8:00pm. After training, hybrid working is offered and there may be permanent opportunities for successful candidates.
- Respond to telephone and email enquiries from the public and professionals regarding Adult Care and Wellbeing Services
- Provide information, advice and access to services for members of the public to support positive outcomes
- Gather and record sensitive information using bespoke internal databases
- Maintain effective call control and determine appropriate outcomes for callers
- Manage complex, sensitive and emotive conversations, including safeguarding concerns, in a calm and professional manner
- Maintain accurate real-time records by typing while talking to ensure efficient handling of contacts
Skills & Experience
- Experience in a busy customer service or contact centre environment
- Excellent communication and interpersonal skills with the ability to handle challenging conversations sensitively
- Strong IT and typing skills with confidence using multiple systems
- Customer-focused and empathetic approach with a passion for helping people
- Experience in a social care or housing setting is desirable but not essential as full training will be provided
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised are those of an Employment Agency.
Temporary Emergency Call Handlers Required in Lincoln employer: Express Recruitment
Contact Detail:
Express Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Emergency Call Handlers Required in Lincoln
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the public sector. A personal recommendation can make all the difference when applying for roles like Temporary Emergency Call Handlers.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to customer service and handling sensitive situations. This will help you feel more confident and ready to showcase your skills.
✨Tip Number 3
Dress the part! Even if the role is temporary, showing up in smart attire can leave a lasting impression. It shows that you take the opportunity seriously and are ready to represent the organisation well.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job, and applying directly can sometimes give you an edge over other candidates. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Temporary Emergency Call Handlers Required in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Show Your Passion: Let us know why you’re excited about this role! A bit of enthusiasm can go a long way, especially in a customer-focused position like this one. Share your motivation for helping others.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Express Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Temporary Emergency Call Handler. Familiarise yourself with the types of enquiries you might receive and the services offered in Adult Care and Wellbeing. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Active Listening
During the interview, demonstrate your communication skills by practising active listening. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This is especially important for handling sensitive conversations, so showing you can do this well will set you apart.
✨Show Empathy
Since the role involves managing complex and emotive conversations, be prepared to discuss how you would handle such situations. Share examples from your past experiences where you've shown empathy and provided support, as this will highlight your customer-focused approach.
✨Get Tech-Savvy
Brush up on your IT skills before the interview. Since you'll be using multiple systems and maintaining accurate records, being able to talk about your experience with technology and typing while talking will demonstrate your readiness for the role. If you have any specific software experience, mention it!
