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- Tasks: Lead and inspire a customer service team while enhancing the customer experience.
- Company: Join a global business with a focus on kindness and team culture.
- Benefits: Salary up to £43,000, hybrid working, and various perks.
- Other info: Monday to Friday hours with opportunities for career growth.
- Why this job: Be part of an exciting new project that values people over data.
- Qualifications: Experience in customer service management and fluency in German and English.
The predicted salary is between 36000 - 60000 £ per year.
Express Recruitment have a rare and unique opportunity for an experienced people manager to lead a team of individuals and join a global business in the Leicester area with free parking provided. Our client is looking for a candidate who can demonstrate excellent people and communication skills. They are looking for someone who wants to join their new customer service team focusing on developing the culture within the team and putting kindness ahead of data!
In return our client is offering a salary of up to c£43,000, hybrid working options (1 day per week at home) plus many more benefits.
- Lead and motivate the Customer Service Team ensuring high standards of performance, engagement and service delivery
- Develop and maintain strong relationships with key customers to support satisfaction and long‑term partnerships
- Compile and review regular reports to monitor performance, identify trends and support strategic decision‑making
- Work collaboratively across departments to identify and implement improvements that enhance the customer experience and increase efficiency
- Provide support to senior management and collaborate with other team leaders on operational and strategic activities
- Identify training needs within the team and coordinate with training partners to deliver suitable development programmes
Skills & Experience
- Previous experience as a Customer Service Team Leader or Manager
- Ability to demonstrate high level communication skills
- Excellent communication skills both verbally and written
- Fluency in German and English is essential
This role would suit someone who is already working in a Team Leader or management role, whether that is a Customer Service or Sales Team Leader, and wants to be part of an exciting new project.
Vacancy Summary
- Hours: Monday to Friday, 8:00am to 4:00pm (1 in 5 weekends)
- Job Type: Permanent
Customer Service Team Manager – German Speaking in Leicester employer: Express Recruitment
Contact Detail:
Express Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager – German Speaking in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your people management skills and your ability to foster a positive team culture. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and culture will help you tailor your responses and show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help with your application process.
We think you need these skills to ace Customer Service Team Manager – German Speaking in Leicester
Some tips for your application 🫡
Show Off Your People Skills: Since this role is all about leading a team, make sure to highlight your experience in managing people. Share specific examples of how you've motivated your team and improved their performance. We want to see that you can put kindness ahead of data!
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application for this specific role. Mention your fluency in German and English, and how your skills align with the job description. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive!
How to prepare for a job interview at Express Recruitment
✨Know Your Team Dynamics
Before the interview, think about how you would lead and motivate a customer service team. Be ready to share specific examples of how you've developed team culture in the past, especially focusing on kindness and engagement.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you’ve effectively communicated with both customers and team members, and be ready to demonstrate your fluency in both German and English.
✨Prepare for Performance Metrics
Understand the importance of performance monitoring in a customer service environment. Be prepared to talk about how you've compiled reports in the past, identified trends, and used that data to make strategic decisions.
✨Highlight Your Collaborative Spirit
This role requires working across departments, so think of examples where you've successfully collaborated with other teams. Be ready to discuss how you’ve implemented improvements that enhanced customer experience and increased efficiency.