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- Tasks: Provide top-notch customer support in German via phone and email.
- Company: Join a friendly, expanding business known for exceptional service.
- Benefits: Full-time, permanent role with a supportive team environment.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Fluent in German and previous customer service experience preferred.
- Other info: Enjoy a dynamic workplace with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
German Speaking Customer Service Advisor
Express Recruitment are delighted to be working in partnership with an established but expanding business in their search for a German Speaking Customer Service Advisor to join their dedicated Customer Care team.
The successful candidate will be fluent in both written and spoken German and will take responsibility for providing high-quality support to customers across phone and email channels. This is an opportunity to join a company renowned for exceptional service and a friendly, collaborative working environment.
Responsibilities
- Act as the first point of contact for inbound and outbound calls and email communications
- Provide customers with comprehensive information about the company’s products and services
- Process customer orders, exchanges and returns accurately and promptly
- Set up and manage new customer accounts and maintain existing ones
- Undertake active debt management and credit control activities
- Cancel orders listed on the suspended order report
- Input cheque orders and prepare letters for dispatch
- Support warehouse operations by processing returns and handling coupon exchanges that cannot be completed in the warehouse
Qualifications
- Fluent in German (spoken and written)
- Communication skills, with the ability to build rapport with customers and colleagues
- Previous experience in a contact centre or customer service role (desirable)
- Attention to detail and ability to work efficiently under pressure
- Confident using computer systems and managing multiple tasks simultaneously
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.
We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.
Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on the site or give us a call on 0115 924 0010 and we will do the rest for you.
Vacancy Summary
Hours: Monday – Friday
Job Type: Full Time, Permanent
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
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German Speaking Customer Service Advisor employer: Express Recruitment
Contact Detail:
Express Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to provide top-notch customer service.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially in a customer service context. Role-play common customer scenarios with a friend to get comfortable with the lingo.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle difficult customers or resolve complaints. We all know that customer service can be challenging, so having a few solid examples ready will help you shine.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and we’re here to help you every step of the way. Just fill in the contact form, and let us do the hard work while you focus on nailing that interview!
We think you need these skills to ace German Speaking Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being fluent in German, make sure to highlight your language skills right at the top of your application. Use clear and confident language to demonstrate your proficiency in both written and spoken German.
Tailor Your Experience: We want to see how your previous experience relates to customer service. Share specific examples of how you've handled customer queries or managed accounts in the past. This will help us see you as a perfect fit for our team!
Be Personable: Customer service is all about building rapport, so let your personality shine through in your application. Use a friendly tone and show us that you’re not just about the facts but also about connecting with people.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Express Recruitment
✨Brush Up on Your German
Since this role requires fluency in both written and spoken German, make sure to practice your language skills before the interview. Try to engage in conversations or write emails in German to boost your confidence and ensure you can communicate effectively with customers.
✨Know the Company Inside Out
Research the company’s products and services thoroughly. Understanding what they offer will help you answer questions more confidently and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service abilities. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your capability to provide high-quality support, which is crucial for this position.
✨Stay Calm Under Pressure
The job may involve managing multiple tasks simultaneously, so be ready to discuss how you handle stress and prioritise tasks. Practising common interview questions related to working under pressure can help you articulate your strategies clearly during the interview.
