At a Glance
- Tasks: Deliver top-notch IT support to clients across the southwest region.
- Company: Established Business Service Provider focused on individual growth and progression.
- Benefits: Competitive salary, company car, hybrid working, and private medical provisions.
- Other info: Flexible remote work options and excellent career development opportunities.
- Why this job: Join a dynamic team and make a real difference in client IT experiences.
- Qualifications: Strong 1st & 2nd line IT support experience and a full UK driving licence.
The predicted salary is between 32500 - 32500 £ per year.
Express Recruitment are delighted to be working with a well-established Business Service Provider, who promote an environment of individual growth and progression, looking for an IT Field Support Engineer to cover their west country/southwest region of clients. The successful candidate will manage clients on a day-to-day basis, visit clients on site to deliver exceptional IT support, and ensure all clients are up to date with their current IT licenses.
Due to the position's travel requirements across Birmingham, Bristol and southwest areas, a full, clean UK driving licence is essential to apply for the role. There is some flexibility for remote working when not visiting clients.
Their ideal candidate will have strong 1st & 2nd line IT support experience; be highly proficient with Microsoft Windows servers, Desktop platforms, and Office applications; and have a polite, analytical, and customer-centred approach.
For the position, they are offering a competitive starting salary of c£32,500 per annum and a generous benefits package including:
- Company vehicle
- Hybrid working
- Fuel card
- Work mobile phone and laptop
- Pension scheme
- Private medical provisions
Skills & Experience:
- Be highly proficient with Microsoft Windows servers, Desktop platforms, and Office applications including Server 2008/2012/2016/2019/2022, Windows 10/11, and Office 2016/2019/365
- Experience using Microsoft Active Directory including 365 directory sync
- Office 365 administration and implementation experience is desirable
- Knowledge of VoIP Telephony, RMM systems, and automated ticketing systems is desirable
- Experience connecting and configuring routers, firewalls, and switches
- Have a polite and professional manner whilst always putting the customer first
- Experience solving issues from diagnosis to completion
- Possess a full, clean UK driving licence
- Manage day-to-day interactions with clients including updating them regularly
- Ensure customers are up to date with relevant licenses and assets accordingly
- Visit and support customers throughout Birmingham and southwest areas
- Act as the primary point of contact for customer escalations
- Address complex issues in line with contractual requirements
- Travel to various customers across the region
- Work with the IT Sales Manager to provide customers with more supportable products
Job Location: Bristol
Salary: c£32,500 per annum D.O.E + Company Car
Job Type and Hours: Monday – Friday, 8:45am – 5:45pm
Field Service IT Support Engineer employer: Express Recruitment
Join a leading organisation in Milton Keynes that values its employees and fosters a supportive work culture. With a competitive salary, generous benefits including a 14.5% employer pension contribution and 33 days of holiday, as well as a flexible hybrid working model, this role offers not just a job but a pathway for professional growth and work-life balance.
