At a Glance
- Tasks: Deliver top-notch IT support to clients across the southwest region.
- Company: Established Business Service Provider focused on individual growth and progression.
- Benefits: Competitive salary, company car, hybrid working, and private medical provisions.
- Other info: Flexible remote work options and excellent career development opportunities.
- Why this job: Join a dynamic team and make a real difference in client IT experiences.
- Qualifications: Strong 1st & 2nd line IT support experience and a full UK driving licence.
The predicted salary is between 32500 - 32500 £ per year.
Express Recruitment are delighted to be working with a well-established Business Service Provider, who promote an environment of individual growth and progression, looking for an IT Field Support Engineer to cover their west country/southwest region of clients. The successful candidate will manage clients on a day-to-day basis, visit clients on site to deliver exceptional IT support, and ensure all clients are up to date with their current IT licenses.
Due to the position's travel requirements across Birmingham, Bristol and southwest areas, a full, clean UK driving licence is essential to apply for the role. There is some flexibility for remote working when not visiting clients.
Their ideal candidate will have strong 1st & 2nd line IT support experience; be highly proficient with Microsoft Windows servers, Desktop platforms, and Office applications; and have a polite, analytical, and customer-centred approach.
For the position, they are offering a competitive starting salary of c£32,500 per annum and a generous benefits package including:
- Company vehicle
- Hybrid working
- Fuel card
- Work mobile phone and laptop
- Pension scheme
- Private medical provisions
Skills & Experience:
- Be highly proficient with Microsoft Windows servers, Desktop platforms, and Office applications including Server 2008/2012/2016/2019/2022, Windows 10/11, and Office 2016/2019/365
- Experience using Microsoft Active Directory including 365 directory sync
- Office 365 administration and implementation experience is desirable
- Knowledge of VoIP Telephony, RMM systems, and automated ticketing systems is desirable
- Experience connecting and configuring routers, firewalls, and switches
- Have a polite and professional manner whilst always putting the customer first
- Experience solving issues from diagnosis to completion
- Possess a full, clean UK driving licence
- Manage day-to-day interactions with clients including updating them regularly
- Ensure customers are up to date with relevant licenses and assets accordingly
- Visit and support customers throughout Birmingham and southwest areas
- Act as the primary point of contact for customer escalations
- Address complex issues in line with contractual requirements
- Travel to various customers across the region
- Work with the IT Sales Manager to provide customers with more supportable products
Job Location: Bristol
Salary: c£32,500 per annum D.O.E + Company Car
Job Type and Hours: Monday – Friday, 8:45am – 5:45pm
Field Service IT Support Engineer in England employer: Express Recruitment
Join a leading organisation in Milton Keynes that values its employees and fosters a supportive work culture. With a competitive salary, generous benefits including a 14.5% employer pension contribution and 33 days of holiday, as well as a flexible hybrid working model, this role offers not just a job but a pathway for professional growth and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service IT Support Engineer in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Express Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Express Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Express Recruitment!
✨Direct Apply to Express Recruitment
Let's not forget to apply directly through the Express Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Service IT Support Engineer in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Express Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Express Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Express Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
