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- Tasks: Lead and inspire a customer service team while enhancing the customer experience.
- Company: Join a global business with a focus on kindness and team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and professional development opportunities.
- Why this job: Be part of an exciting new project that values people over data.
- Qualifications: Experience in customer service management and fluency in German and English.
- Other info: Flexible hours with potential for career growth in a supportive environment.
The predicted salary is between 37000 - 50000 £ per year.
Location: Leicester area with free parking provided.
Our client is looking for a candidate who can demonstrate excellent people and communication skills. They are looking for someone who wants to join their new customer service team focusing on developing the culture within the team and putting kindness ahead of data!
In return, our client is offering a salary of up to c£43,000, hybrid working options (1 day per week at home) plus many more benefits.
- Lead and motivate the Customer Service Team ensuring high standards of performance, engagement and service delivery.
- Develop and maintain strong relationships with key customers to support satisfaction and long-term partnerships.
- Compile and review regular reports to monitor performance, identify trends and support strategic decision-making.
- Work collaboratively across departments to identify and implement improvements that enhance the customer experience and increase efficiency.
- Provide support to senior management and collaborate with other team leaders on operational and strategic activities.
- Identify training needs within the team and coordinate with training partners to deliver suitable development programmes.
Skills & Experience
- Previous experience as a Customer Service Team Leader or Manager.
- Ability to demonstrate high level communication skills.
- Excellent communication skills both verbally and written.
- Fluency in German and English is essential.
This role would suit someone who is already working in a Team Leader or management role, whether that is a Customer Service or Sales Team Leader, and wants to be part of an exciting new project.
Hours: Monday to Friday, 8:00am to 4:00pm (1 in 5 weekends)
Job Type: Permanent
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
Customer Service Team Manager – German Speaking employer: Express Recruitment
Contact Detail:
Express Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager – German Speaking
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your people management skills and your ability to foster a positive team culture. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and culture will help you tailor your responses and show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re here to help you every step of the way, so don’t hesitate to reach out if you need any assistance!
We think you need these skills to ace Customer Service Team Manager – German Speaking
Some tips for your application 🫡
Show Off Your People Skills: Since this role is all about leading a team, make sure to highlight your people management experience. Share specific examples of how you've motivated and engaged your team in the past.
Communicate Clearly: Excellent communication is key! Use clear and concise language in your application. Don’t forget to showcase your fluency in both German and English – it’s a must for this position!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Mention how your skills align with their focus on kindness and customer satisfaction, as well as your ability to develop strong relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our exciting new project!
How to prepare for a job interview at Express Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they align with your own. Familiarise yourself with their customer service approach and be ready to discuss how you can contribute to developing a positive team culture.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to motivate others and foster strong relationships, as this role is all about people management.
✨Brush Up on Your Language Skills
Since fluency in German and English is essential, practice speaking both languages before the interview. Be prepared to answer questions in German to demonstrate your proficiency and confidence.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics and the company's vision for customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
