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- Tasks: Handle warm inbound enquiries and provide excellent customer service.
- Company: Join a leading recruitment firm with a strong reputation in the construction sector.
- Benefits: Enjoy a competitive salary, uncapped commission, and career growth opportunities.
- Why this job: Perfect for confident sales pros wanting to make an impact in a fun team environment.
- Qualifications: Sales or customer service experience is essential; construction background preferred.
- Other info: Full-time role with Monday to Friday hours, based in Grantham.
The predicted salary is between 25000 - 29000 £ per year.
Always Active
Grantham, Lincolnshire Grantham, Lincolnshire Grantham, Lincolnshire Grantham, Lincolnshire
c£25,000 / per annum and bespoke uncapped commission scheme (additional £4,800 OTE)
Posted:
1 day ago
Category:
Call Centre & Customer Care Jobs
Deadline:
July 7, 2026
Express Recruitment are delighted to be working in partnership with a well-established market-leader in the construction sector, as they search for an Customer Enquiries Specialist to join their fun and friendly team.
This is a fantastic opportunity for a confident sales professional looking to take the next step in their career at a reputable employer, with a clear vision and progression opportunities.
You will inherit a daily list of warm inbound enquiries and there will be no cold calling in the role!
In return for your hard work, you can expect to receive a basic salary of c£25,000 per annum, alongside a bespoke commission structure with up to c£400 per month in additional uncapped earnings.
There is also excellent career growth opportunities and move into a senior sales or Sales Estimator position.
- Act on warm inbound enquiries by performing outbound calls to new and existing clients
- Respond to inbound enquiries via email in a timely manner
- Bridge the gap between clients and the technical team to ensure a satisfying client experience
- Be a company ambassador and represent the company to a high standard at all times
- Provide accurate quotations to clients over the phone and via email
- Upsell products where possible
Skills & Experience:
- Previous experience within a sales or customer service role
- Confident telephone manner
- Strong organisational skills
- Passion to develop a long term career in sales
- Previous experience within the construction or manufacturing sectors is preferred
- Previous experience using a CRM would be beneficial
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.
We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7
Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.
Vacancy summary:
Hours: Monday-Friday, 7.30am-5pm
Salary: c£25,000 per annum and bespoke uncapped commission scheme (additional £4,800 OTE)
Location: Grantham, Lincolnshire
Job Type: Full Time, Permanent
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
Application Form
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Customer Enquiries Specialist employer: Express Recruitment
Contact Detail:
Express Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enquiries Specialist
✨Tip Number 1
Familiarise yourself with the construction sector. Understanding industry-specific terminology and trends can give you an edge in conversations with potential employers and clients.
✨Tip Number 2
Practice your telephone skills. Since this role requires a confident telephone manner, consider role-playing scenarios with friends or family to enhance your communication abilities.
✨Tip Number 3
Network within the industry. Attend local events or join online forums related to construction and customer service to connect with professionals who might provide insights or referrals.
✨Tip Number 4
Research our company culture at StudySmarter. Understanding our values and mission will help you align your responses during interviews and demonstrate your enthusiasm for joining our team.
We think you need these skills to ace Customer Enquiries Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service, particularly any roles within the construction or manufacturing sectors. Use keywords from the job description to demonstrate your fit for the Customer Enquiries Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention your confident telephone manner and organisational skills, and explain how you can bridge the gap between clients and the technical team effectively.
Highlight Relevant Skills: In your application, emphasise skills such as your ability to respond to inquiries promptly and your experience with CRM systems. These are crucial for the role and will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Enquiries Specialist.
How to prepare for a job interview at Express Recruitment
✨Know the Company
Before your interview, take some time to research the company and its position in the construction sector. Understanding their values, mission, and recent projects will help you tailor your responses and show genuine interest.
✨Demonstrate Your Sales Skills
Since this role involves handling warm inbound enquiries, be prepared to discuss your previous sales experiences. Share specific examples of how you've successfully upsold products or provided excellent customer service in past roles.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult client or bridge communication between clients and technical teams. Practising your answers can help you feel more confident during the interview.
✨Show Enthusiasm for Career Growth
Express your passion for developing a long-term career in sales. Discuss your aspirations to move into senior roles and how you plan to contribute to the company's success, which aligns with their vision for progression opportunities.
