At a Glance
- Tasks: Provide first-line IT support via phone, email, chat, and ticketing systems.
- Company: Established and growing organisation with a supportive IT environment.
- Benefits: Up to £28,000 salary, hybrid working, 33 days holiday, and life assurance.
- Other info: Long-term career stability with excellent growth opportunities.
- Why this job: Kickstart your IT career while helping users and learning new technologies.
- Qualifications: Strong customer service skills and basic IT knowledge required.
The predicted salary is between 16800 - 28000 £ per year.
Location: c£28,000 / per annum, D.O.E
Express Recruitment are delighted to be working in partnership with an established and growing organisation in their search for a 1st Line IT Helpdesk Support Technician to join their IT support team. This role offers a salary of up to c£28,000 per annum depending on experience, alongside an excellent benefits package including hybrid working, a 10% non-contributory pension scheme, 33 days holiday including bank holidays (rising to 34 days after 5 years’ service), life assurance, and free onsite parking. You will also benefit from long-term career stability, exposure to a wide range of technologies, and ongoing learning and development opportunities within a supportive IT environment.
Responsibilities:
- Provide first-line IT support via phone, email, chat, and ticketing systems
- Diagnose and resolve basic hardware, software, and network issues
- Log, prioritise, and manage incidents and service requests in line with SLAs
- Set up and configure user devices including laptops, desktops, and peripherals
- Escalate complex technical issues to Level 2/3 support teams when required
Skills & Experience:
- Strong customer service and communication skills
- Basic understanding of hardware, operating systems, and networking fundamentals
- Experience supporting Microsoft 365 and common business applications
- Well organised with strong attention to detail and troubleshooting ability
- Previous helpdesk or IT support experience (desirable)
This is a fantastic opportunity to join a rewarding employer where you will play a key role in supporting users while building a long-term career in IT support within a growing organisation.
Vacancy Summary:
- Salary: Up to c£28,000 per annum (DOE)
- Hours: Monday – Friday, Full Time
- Job Type: Full Time, Permanent
First Line IT Helpdesk Support Technician in Cosby employer: Express Recruitment
Join a dynamic and supportive organisation as a First Line IT Helpdesk Support Technician, where you will enjoy a competitive salary of up to £28,000 per annum and an excellent benefits package including hybrid working and a generous pension scheme. With a strong focus on employee growth, you will have access to ongoing learning opportunities and the chance to work with a diverse range of technologies, all within a collaborative work culture that values your contributions and fosters long-term career stability.
StudySmarter Expert Advice🤫
We think this is how you could land First Line IT Helpdesk Support Technician in Cosby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Express Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Express Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Line IT Helpdesk Support Technician in Cosby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Express Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Express Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Express Recruitment!
How to prepare for a job interview at Express Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
