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- Tasks: Provide first-line IT support via phone, email, chat, and ticketing systems.
- Company: Established and growing organisation with a supportive IT environment.
- Benefits: Up to £28,000 salary, hybrid working, 33 days holiday, and life assurance.
- Why this job: Kickstart your IT career while helping users and learning new technologies.
- Qualifications: Strong customer service skills and basic IT knowledge required.
- Other info: Long-term career stability with excellent growth opportunities.
The predicted salary is between 16800 - 28000 £ per year.
Location: c£28,000 / per annum, D.O.E
Express Recruitment are delighted to be working in partnership with an established and growing organisation in their search for a 1st Line IT Helpdesk Support Technician to join their IT support team. This role offers a salary of up to c£28,000 per annum depending on experience, alongside an excellent benefits package including hybrid working, a 10% non-contributory pension scheme, 33 days holiday including bank holidays (rising to 34 days after 5 years’ service), life assurance, and free onsite parking. You will also benefit from long-term career stability, exposure to a wide range of technologies, and ongoing learning and development opportunities within a supportive IT environment.
Responsibilities:
- Provide first-line IT support via phone, email, chat, and ticketing systems
- Diagnose and resolve basic hardware, software, and network issues
- Log, prioritise, and manage incidents and service requests in line with SLAs
- Set up and configure user devices including laptops, desktops, and peripherals
- Escalate complex technical issues to Level 2/3 support teams when required
Skills & Experience:
- Strong customer service and communication skills
- Basic understanding of hardware, operating systems, and networking fundamentals
- Experience supporting Microsoft 365 and common business applications
- Well organised with strong attention to detail and troubleshooting ability
- Previous helpdesk or IT support experience (desirable)
This is a fantastic opportunity to join a rewarding employer where you will play a key role in supporting users while building a long-term career in IT support within a growing organisation.
Vacancy Summary:
- Salary: Up to c£28,000 per annum (DOE)
- Hours: Monday – Friday, Full Time
- Job Type: Full Time, Permanent
First Line IT Helpdesk Support Technician in Cosby employer: Express Recruitment
Contact Detail:
Express Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Helpdesk Support Technician in Cosby
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of hardware, software, and networking basics. The more you know, the better you'll be at impressing potential employers during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, make sure you can communicate clearly and effectively. Role-play with a friend or family member to get comfortable with common support scenarios.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re all about finding the right fit for both you and us. Plus, it shows you’re genuinely interested in joining our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple way to keep yourself top of mind for the hiring team.
We think you need these skills to ace First Line IT Helpdesk Support Technician in Cosby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the First Line IT Helpdesk Support Technician role. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Technical Skills: Don’t forget to mention your understanding of hardware, software, and networking fundamentals. If you’ve worked with Microsoft 365 or other business applications, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Express Recruitment
✨Know Your Tech Basics
Brush up on your understanding of hardware, operating systems, and networking fundamentals. Be ready to discuss how you’ve diagnosed and resolved issues in the past, as this will show your practical knowledge and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, highlight your strong customer service and communication skills. Prepare examples of how you've effectively communicated technical information to non-technical users in previous roles.
✨Familiarise Yourself with Microsoft 365
Make sure you’re comfortable discussing Microsoft 365 and common business applications. If you have experience supporting these tools, be ready to share specific instances where you helped users troubleshoot or optimise their use.
✨Practice Problem-Solving Scenarios
Think through some common IT support scenarios you might face, like setting up user devices or managing incidents. Practising how you would approach these situations can help you articulate your thought process during the interview.