At a Glance
- Tasks: Assist customers with automotive queries and provide tailored solutions.
- Company: Join a growing automotive business with a focus on customer service.
- Benefits: Competitive salary, bonuses, 32 days holiday, and access to a company gym.
- Other info: Full-time role with excellent career progression opportunities.
- Why this job: Build strong client relationships while advancing your career in the automotive industry.
- Qualifications: Experience in automotive customer service and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Are you a passionate customer service professional with experience in the automotive industry? Do you enjoy using your technical knowledge to provide solutions and build strong client relationships, and are keen to move into a rewarding role with excellent benefits and career progression?
Express Recruitment are proud to be working with a growing business within the automotive industry who are looking to recruit a Customer Sales Advisor to join their busy team.
There is an excellent remuneration package on offer including a basic salary of c£30k plus up to c£200 per month bonus, 32 days holiday per year, access to a company gym and excellent career progression opportunities.
Responsibilities
- Handle inbound and outbound calls with customers, including email and online chat
- Provide guidance on products, services, and solutions
- Identify opportunities to upsell products and services
- Maintain accurate records of customers and transactions
- Prepare documentation including invoices, proformas, credit notes, and shipping labels
- Maintain accurate customer and order records
Skills & Qualifications
- Previous experience within the automotive industry (parts sales, service desk, or workshop background ideal)
- Understanding of vehicle components, systems, and fault symptoms
- Ability to communicate technical information to customers
- Previous customer-facing or telephone-based experience preferred
- Passion for creating and excellent relationship building skills
Vacancy Details
Hours: Full Time (Monday – Friday)
Location: Eastwood, Nottinghamshire
Contract: Permanent, Full Time
We are an equal opportunities employer and welcome applications from all qualified candidates.
Automotive Customer Advisor in Eastwood employer: Express Recruitment
Join a dynamic and growing business in the automotive industry that values passionate customer service professionals. With an attractive remuneration package, including a competitive salary, generous holiday allowance, and access to a company gym, this role offers not only immediate rewards but also excellent career progression opportunities in a supportive work culture that prioritises employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Customer Advisor in Eastwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Express Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Express Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Customer Advisor in Eastwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Express Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Express Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Express Recruitment!
How to prepare for a job interview at Express Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
