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- Tasks: Support the issuing of medical results with accuracy and efficiency.
- Company: Join a leading healthcare organisation focused on quality and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team environment with opportunities for training and development.
- Why this job: Make a difference in healthcare by ensuring accurate results for clients.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
To support the enabling and issuing of results for all medical, clinical and drug and alcohol related procedures always ensuring the highest levels of accuracy. To ensure customer expectations are met in relation to the quality, accuracy and timeliness of results. To assist with investigating and resolving customer queries and complaints in an efficient and timely manner.
Key responsibilities and accountabilities:
- Checking post received from regional clinics and on site assessments for integrity of contents and general details ensuring all appropriate information has been saved to the electronic record.
- Maintain appropriate log processes of appointments attended and not attended, personal information provided and re-issued certificates.
- Producing, issuing and reissuing of reports, results and certificates through various channels ensuring observation of current data protection regulations.
- Uploading results to external databases and client results portals in line with SLAs and client specific arrangements.
- Record and maintain all customer data appropriately in line with current data protection legislation.
- Investigate and resolve queries and complaints as required.
- Query investigation including liaising with other internal departments as well as external partners such as the lab as required.
- Corresponding with customers via the customer’s preferred contact channel where specialist knowledge is required.
- Managing customers’ expectations by advising of expected timescales for delayed or pending results.
- Maintaining an up to date and thorough knowledge of industry protocols and guidelines for occupational health medicals and drug and alcohol testing.
- Support departmental colleagues by sharing knowledge, skills and experience and providing coaching and training.
Results Executive employer: Express Medicals Ltd
Contact Detail:
Express Medicals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Results Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want you to show them that you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and problem-solving. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We recommend mentioning something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Results Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Results Executive role. Highlight your experience with accuracy and customer service, as these are key in our line of work. We want to see how you can meet our expectations!
Showcase Your Attention to Detail: Since this role involves checking and maintaining records, it’s crucial to demonstrate your attention to detail. Use examples from your past experiences where you ensured accuracy and quality in your work. We love a candidate who takes pride in their work!
Communicate Clearly: In your written application, make sure your communication is clear and concise. We value effective communication, especially when it comes to resolving queries and complaints. Show us that you can convey information in an easy-to-understand manner!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Express Medicals Ltd
✨Know Your Stuff
Make sure you brush up on the key responsibilities listed in the job description. Understand the processes involved in issuing results and how to maintain data integrity. Being able to discuss these topics confidently will show that you're serious about the role.
✨Customer Focus is Key
Since this role involves a lot of customer interaction, think of examples where you've successfully resolved queries or complaints in the past. Be ready to share how you managed customer expectations and ensured satisfaction, as this will highlight your suitability for the position.
✨Data Protection Matters
Familiarise yourself with data protection regulations relevant to the role. Be prepared to discuss how you would handle sensitive information and ensure compliance. This shows that you understand the importance of confidentiality in the medical field.
✨Team Player Attitude
This position requires collaboration with colleagues and external partners. Think of instances where you've worked well in a team or provided support to others. Highlighting your teamwork skills will demonstrate that you can contribute positively to the department.