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- Tasks: Join us as a Sales Associate, providing an amazing shopping experience and assisting with store tasks.
- Company: PHOENIX operates Express and Bonobos, offering stylish apparel worldwide since 1980.
- Benefits: Enjoy perks like medical coverage, 401(k) matching, merchandise discounts, and paid time off.
- Why this job: Be part of a vibrant team, enhance your customer service skills, and make a real impact.
- Qualifications: High school diploma or equivalent; 0-2 years of retail experience preferred.
- Other info: Flexible hours including nights and weekends; great for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style.
Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Assist with product launch changes according to company SOP.
- Provide a Great Customer Experience.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing the customers' wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Required Experience & Qualifications:
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends, and non-business hours
- Meets physical requirements
Critical Skills & Attributes:
- Previous retail experience preferred
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.
Contact Detail:
Express, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with the Express and Bonobos brands. Understanding their design philosophy and customer base will help you connect better with customers and demonstrate your passion for the products during your interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more confident in handling customer inquiries and resolving issues, which is crucial for the Sales Associate role.
✨Tip Number 3
Be prepared to discuss your availability during the interview. Since the role requires flexibility, showing that you can work nights and weekends will make you a more attractive candidate.
✨Tip Number 4
Highlight any previous retail experience you have, even if it's minimal. Share specific examples of how you contributed to a positive shopping experience, as this will demonstrate your suitability for the Sales Associate position.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Sales Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous retail experience, customer service skills, and any relevant technology proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of PHOENIX and its brands that resonate with you, and explain how your skills and experiences make you a great fit for the Sales Associate position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Express, Inc.
✨Know the Brand
Familiarise yourself with Express and Bonobos. Understand their design philosophy and customer base. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the brands.
✨Showcase Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to resolve issues positively and efficiently, as this is crucial for a Sales Associate role.
✨Demonstrate Teamwork
Be ready to discuss your experience working in teams. Emphasise your collaborative skills and how you contribute to a positive team environment, which is essential in a retail setting.
✨Dress the Part
Since you're applying for a position in fashion retail, make sure to dress smartly and in line with the brand's style. This shows that you understand the importance of presentation and are a good fit for the company culture.
