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- Tasks: Coordinate teams and manage operations for drainage projects while ensuring excellent customer service.
- Company: Join Express Drainage Solutions, a dynamic company focused on teamwork and innovation.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be part of a team that makes a real difference in the drainage industry.
- Qualifications: Strong organisational and communication skills; experience in customer service is a plus.
- Other info: Opportunities for growth and learning in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Located at our HQ in Staines Upon Thames, you will report directly to our Operations Manager, assisting them in the coordination of our teams on the ground. Previous experience in a similar role and a good knowledge of the drainage industry is beneficial but not essential. You will be an integral part of organising the works diary. On a day-to-day basis, you will be working directly with our teams on the ground, as well as liaising with our clients in the call centre.
Roles and Responsibilities
- Assisting in the coordination of our team of engineers.
- Assisting with day-to-day operations tasks.
- Team admin tasks.
- Management and acquisition of materials and equipment.
- Communicating technical advice from our in‑house expert to our teams on the ground.
- Problem-solving in terms of client requirements and scheduling.
- Updating customers with the progress of work.
- Updating organisational software.
- Liaising with internal stakeholders regarding ongoing projects.
- Planning for jobs and reviewing progress.
- Collecting and analysing data for reporting.
- Facilitate booking reactive and pre‑planned works both for commercial and domestic clients.
Required Skills
- Strong organisational skills.
- Strong telephone skills – being the first point of call for our customers.
- Ability to work independently and as part of a fast‑moving team.
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Commitment to learn and develop.
- Experience working within the drainage industry or similar.
- Experience with CRM systems (eWorks or similar).
- Experience with the Microsoft Suite.
Operations Coordinator employer: Express Drainage Solutions
Contact Detail:
Express Drainage Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the drainage industry or related fields. Use LinkedIn to connect with current employees at Express Drainage Solutions and ask for insights about the company culture and the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations coordination. Think about how your organisational skills can shine through in real-life scenarios, especially when it comes to managing teams and scheduling.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've handled client interactions in the past. Highlight any experiences where you’ve solved problems or improved processes, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight any relevant experience, especially in coordination and customer service, as well as your organisational skills. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the drainage industry and how your skills align with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since you'll be liaising with clients and teams, make sure your written application reflects your strong communication skills. Use clear language and check for any typos – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Express Drainage Solutions
✨Know the Drainage Industry Basics
Even if you don't have direct experience, it's crucial to familiarise yourself with the drainage industry. Research common terms, processes, and challenges faced in the field. This will show your commitment to learning and help you engage in meaningful conversations during the interview.
✨Showcase Your Organisational Skills
As an Operations Coordinator, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed schedules, coordinated teams, or handled multiple tasks simultaneously. Be ready to discuss how you prioritise tasks and keep everything running smoothly.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and concise communication. Role-play common scenarios you might encounter, such as updating clients on project progress or addressing their concerns. This will help you feel more confident and articulate during the interview.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems like eWorks, be prepared to discuss it. If not, take some time to learn about them and how they can streamline operations. Mentioning your willingness to learn new software will demonstrate your adaptability and eagerness to contribute effectively.
