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For Companies At a Glance
- Tasks: Lead sales operations and train associates for an amazing customer experience.
- Company: Join PHOENIX Retail, home to Express and Bonobos, known for stylish apparel.
- Benefits: Enjoy medical coverage, 401(k) match, merchandise discounts, and paid time off.
- Why this job: Be part of a dynamic team that values confidence, self-expression, and great customer service.
- Qualifications: High school diploma and retail experience preferred; tech-savvy and great communication skills required.
- Other info: Flexible hours, including nights and weekends, with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name: Potomac Mills
Responsibilities Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.
- Assist in developing and motivating associates to maximize sales potential.
- Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
- Partner with Store Management to provide feedback on associate performance.
- Assist in training associates on store operations, product, policy, and procedures.
- Execute action plans that optimize results.
- Execute all aspects of daily store operations.
- Ensure appropriate associate coverage to create a great customer experience.
- Oversee and authorize the checkout experience.
- Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
- Monitor and analyze the customer service provided by team members.
- Build an effective schedule with the right associate in the right place at the right time.
- Promote and support an environment focused on delivering great in-store customer experiences.
- Effectively resolve customer service issues to a positive outcome.
- Lead and model our customer experience model.
- Display expert knowledge of product, company policies, promotions, loyalty programs.
- Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
- Other essential functions may occur as directed by your supervisor.
Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 1. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends and non-business hours. Meets physical requirements.
Critical Skills & Attributes Previous retail experience preferred. Ability to effectively communicate with customers, peers and supervisors. Demonstrated sales accountability. Demonstrated collaborative skills and ability to work well with a team. Ability to multitask and handle multiple customers and/or processes at once.
Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security including: Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with Company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads.
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.
Sales Leader employer: Express & Bonobos
Contact Detail:
Express & Bonobos Recruiting Team
AssociateRelations@Express.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Leader
✨Tip Number 1
Familiarise yourself with Express and Bonobos brands. Understanding their design philosophy and customer experience approach will help you align your answers during interviews and demonstrate your passion for the brands.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and developed team members in previous roles. This will highlight your ability to drive sales and enhance the customer experience.
✨Tip Number 3
Be ready to discuss your experience with technology, especially if you've used retail systems or tools similar to iPads and registers. This will demonstrate your proficiency and readiness to handle daily operations.
✨Tip Number 4
Prepare to talk about your approach to customer service. Think of specific instances where you resolved issues effectively, as this will show your commitment to creating a positive shopping experience.
We think you need these skills to ace Sales Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Leader at PHOENIX. Highlight your relevant experience in retail and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Sales Leader position. Emphasise your previous retail experience, leadership skills, and ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Express and Bonobos brands. Mention specific examples of how you've motivated teams and improved customer experiences in past roles.
Showcase Your Skills: In your application, clearly demonstrate your proficiency with technology and your ability to multitask. Provide examples of how you've effectively communicated with customers and resolved issues in a retail environment.
How to prepare for a job interview at Express & Bonobos
✨Know the Brand Inside Out
Before your interview, make sure you understand both Express and Bonobos. Familiarise yourself with their design philosophies, target audiences, and recent campaigns. This knowledge will help you demonstrate your passion for the brands and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Sales Leader, you'll be expected to motivate and develop your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved sales performance. Highlight your ability to coach and train associates effectively.
✨Demonstrate Customer-Centric Thinking
Express places a strong emphasis on customer experience. Be ready to discuss how you've handled customer service issues in the past and what strategies you would implement to ensure a positive shopping experience. Show that you can lead by example in delivering exceptional service.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to multitask. Think of scenarios where you've had to manage multiple priorities or adapt to unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
