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- Tasks: Join us as a Sales Associate, providing an amazing shopping experience and assisting with store tasks.
- Company: PHOENIX Retail operates Express and Bonobos, known for stylish apparel and exceptional fit.
- Benefits: Enjoy perks like merchandise discounts, paid time off, and flexible insurance options.
- Why this job: Be part of a vibrant team that values confidence, self-expression, and customer satisfaction.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer service skills!
- Other info: Flexible hours available, including nights and weekends, perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.
Key Responsibilities:- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Assist with product launch changes according to company SOP.
- Provide a Great Customer Experience.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing the customers wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further - communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Other essential functions may occur as directed by your supervisor.
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
- Previous retail experience preferred
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with Company match, Merchandise discount, Paid Time Off, Parental leave for new moms and dads.
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Contact Detail:
Express & Bonobos Recruiting Team
AssociateRelations@Express.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with the Express and Bonobos brands. Understanding their design philosophy and customer base will help you connect better with potential customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your customer service skills. Since the role heavily focuses on providing a great shopping experience, consider role-playing scenarios with friends or family to enhance your ability to handle various customer interactions.
✨Tip Number 3
Be prepared to discuss your previous retail experiences, even if they are limited. Highlight any relevant skills or situations where you successfully resolved customer issues or contributed to a team environment.
✨Tip Number 4
Show your flexibility regarding availability. The job requires working nights and weekends, so emphasising your willingness to work during these times can make you a more attractive candidate.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Associate at PHOENIX. Highlight your customer service skills and any relevant retail experience in your application.
Tailor Your CV: Customise your CV to reflect the key skills and experiences mentioned in the job description. Emphasise your ability to provide excellent customer service and any previous retail experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Express and Bonobos brands. Mention specific examples of how you've delivered great customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Express & Bonobos
✨Know the Brand
Familiarise yourself with Express and Bonobos. Understand their design philosophy and customer base. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues or went above and beyond to assist a customer, as this is crucial for a Sales Associate role.
✨Demonstrate Teamwork
Express values collaboration, so be ready to discuss how you've worked effectively within a team. Share specific instances where you contributed to a positive team environment or helped achieve a common goal.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, or the sales process. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
