Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Operations Expert, ensuring a seamless shopping experience for our customers.
- Company: PHOENIX Retail operates popular brands like Express and Bonobos, focusing on style and fit.
- Benefits: Enjoy perks like medical coverage, 401(k) matching, merchandise discounts, and paid time off.
- Why this job: Be part of a dynamic team that values customer service and personal growth in retail.
- Qualifications: No prior experience needed; just bring your enthusiasm and strong communication skills!
- Other info: Flexible hours available, including nights and weekends, perfect for students.
The predicted salary is between 21600 - 36000 £ per year.
About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Responsibilities Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.
- Providing coaching and training for stockroom associates as needed.
- Process shipping and receiving orders according to Express time and efficiency standards.
- Replenish product as needed.
- Process freight and sensor product.
- Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
- Coordinate product pricing and markdowns.
- Provide check-out support to customers as needed.
- Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
- Share information on product, promotions, and loyalty programs.
- Assist Sales Associates during onboarding and training.
- Assist with product launches changes according to company SOP.
- Assist customers as needed on the sales floor with locating product and/or online orders.
- Deliver on all aspects of the customer experience model.
- Other essential functions may occur as directed by your supervisor.
Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 0 - 2 relevant job experience - minimum 6 months Meets defined availability criteria, including nights, weekends and non-business hours. Proficient in use of technology (iPad, registers).
Critical Skills & Attributes Demonstrates strong customer service skills. Strong verbal and written communication skills specifically with customers, sales leadership team and associates. Demonstrated collaborative skills and ability to work well within a team. Ability to multitask and handle multiple customers and/or processes at once.
Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with Company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Operations Expert employer: Express & Bonobos
Contact Detail:
Express & Bonobos Recruiting Team
AssociateRelations@Express.com
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Expert
✨Tip Number 1
Familiarise yourself with Express and Bonobos brands. Understanding their design philosophy and customer experience model will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in retail or customer service, especially if it involved stock management or training others. This will demonstrate your capability to handle the responsibilities of an Operations Expert.
✨Tip Number 3
Prepare to discuss how you would enhance the in-store shopping experience. Think about specific strategies for merchandise flow and customer interaction that could set you apart from other candidates.
✨Tip Number 4
Showcase your tech-savviness, especially with tools like iPads and registers. Being proficient in technology is crucial for this role, so be ready to share examples of how you've used tech in past jobs.
We think you need these skills to ace Operations Expert
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Operations Expert position. Highlight your relevant experience in retail operations and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to multitask, work collaboratively, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Express's brand values. Mention specific examples of how you've contributed to a positive customer experience in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at Express & Bonobos
✨Understand the Brand
Familiarise yourself with Express and Bonobos, their design philosophies, and what sets them apart in the retail market. This knowledge will help you demonstrate your passion for the brands during the interview.
✨Showcase Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle multiple customers and processes simultaneously, as this is crucial for the Operations Expert position.
✨Demonstrate Team Collaboration
Be ready to discuss your experience working in teams. The role requires strong collaborative skills, so share instances where you've successfully worked with others to achieve a common goal.
✨Prepare for Technical Questions
Since proficiency in technology is essential, brush up on your skills with devices like iPads and registers. Be prepared to discuss how you've used technology to improve efficiency in past roles.
