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For Companies At a Glance
- Tasks: Promote and sell heating maintenance contracts through outbound calls and follow-ups.
- Company: Join an award-winning heating and plumbing company with over 40 years of experience.
- Benefits: Enjoy a competitive salary with performance bonuses and a supportive team environment.
- Why this job: Be part of a trusted company where your sales skills can shine and make a difference.
- Qualifications: Previous telesales or customer service experience is preferred; strong communication skills are essential.
- Other info: Full-time role, Monday to Friday, with opportunities for growth in a dynamic team.
Job description
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
About Us:
Our client is an award-winning, well-established heating and plumbing company known for delivering exceptional customer service and high-quality workmanship. With over 40 years of experience, they take pride in building long-term relationships with customers based on trust and reliability.
The Role:
They are looking for a confident and motivated Telesales Executive to join the team. Your primary role will be to promote and sell boiler and heating maintenance contracts and make follow-up calls to customers who have already received quotations from the team. This is a fantastic opportunity to join a trusted and reputable company where your efforts will be rewarded with a competitive bonus structure.
Key Responsibilities
*
Make outbound calls to potential customers to promote maintenance contract services.
*
Follow up on quotations sent by surveyors and engineers to convert leads into sales.
* Build strong customer relationships through friendly, professional, and persistent communication.
*
Maintain accurate records of customer interactions and sales activity in the CRM system.
* Meet or exceed individual and team sales targets.
* Handle customer objections and queries confidently and effectively.
* Work closely with the sales and customer service teams to ensure a smooth onboarding process.
What We’re Looking For:
* Previous telesales or customer service experience (ideally in a similar industry or B2C environment).
* Excellent communication and persuasion skills.
* Confident, enthusiastic, and results-driven approach.
* Ability to work independently and as part of a team.
* Strong attention to detail and good organisational skills.
* Comfortable using CRM systems and Microsoft Office tools.
Working Hours:
Monday to Friday, 8:00am – 5:30pm
Job Type: Full-time
Pay: £27,000.00 per year
Additional pay:
* Performance bonus
Schedule:
* Monday to Friday
ALL APPLICANTS MUST BE FREE TO WORK IN THE UK.
Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any persons for this role
Telesales Executive employer: Exposed Solutions
Contact Detail:
Exposed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive
✨Tip Number 1
Familiarise yourself with the heating and plumbing industry. Understanding common customer concerns and the benefits of maintenance contracts will help you engage potential clients more effectively during your calls.
✨Tip Number 2
Practice your communication skills by role-playing with a friend or family member. This will help you become more confident in handling objections and queries, which is crucial for a Telesales Executive.
✨Tip Number 3
Get comfortable with CRM systems before your first day. Familiarity with these tools will allow you to maintain accurate records and manage customer interactions efficiently, making you a valuable asset from the start.
✨Tip Number 4
Network with professionals in the industry through platforms like LinkedIn. Building connections can provide insights into best practices and may even lead to referrals that could enhance your sales performance.
We think you need these skills to ace Telesales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales or customer service. Emphasise your communication skills and any previous achievements in sales to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for this heating and plumbing company and how your skills align with their needs.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Telesales Executive, such as persuasion, relationship-building, and CRM proficiency. Use examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Exposed Solutions
✨Know the Company Inside Out
Before your interview, make sure to research the heating and plumbing company thoroughly. Understand their values, services, and what sets them apart from competitors. This knowledge will help you tailor your responses and show genuine interest.
✨Prepare for Common Telesales Scenarios
Anticipate questions related to handling objections and converting leads into sales. Think of examples from your past experience where you've successfully navigated similar situations. This will demonstrate your problem-solving skills and confidence.
✨Showcase Your Communication Skills
As a Telesales Executive, excellent communication is key. Practice speaking clearly and confidently. During the interview, focus on your ability to build rapport and engage with the interviewer, as this reflects how you would interact with potential customers.
✨Highlight Your Organisational Skills
Mention your experience with CRM systems and how you maintain accurate records of customer interactions. Being organised is crucial in telesales, so provide examples of how you manage your time and follow up on leads effectively.
