Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Senior HelpDesk Engineer, coordinating support and resolving customer issues.
- Company: We're a growing IT services business in Pontefract, focused on teamwork and humility.
- Benefits: Enjoy 21-28 days holiday, paid lunch breaks, free snacks, and private healthcare.
- Why this job: This role offers personal development and a chance to make a real impact in tech support.
- Qualifications: Proficiency in Microsoft OS, Office, Teams, and experience with Microsoft 365 is essential.
- Other info: Must be eligible to work in the UK without visa restrictions.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development. Our client is a well-established, and growing business in Pontefract, West Yorkshire with humility, hardworking and a team first attitude at the centre of its core values. They’re seeking a dedicated Senior HelpDesk Engineer to join a dynamic Managed IT Services team, and the ideal candidate will have strong organisational skills, excellent communication abilities, and a solid foundation in first-line technical support to serve as a backstop to the dedicated System and Network engineers.
Duties and Responsibilities:
- Coordination Duties:
- Coordinate System and Network Engineers’ diaries for customer meetings and site visits.
- Coordinate System and Network Engineers’ diaries for project-related activities.
- Act as pre-sales mediator (in tandem with the Head of IT Services for larger opportunities) when sales enquiries enter the business through the support channel, gathering accurate information from the requestor and ensuring the requests are being passed to the sales department within agreed timescales.
- Liaise with the sales department to ensure purchase orders for new equipment are appropriate and compatible.
- Manage, investigate, and resolve first-line customer support requests remotely (via phone or email).
- Accurately create, update and manage customer knowledgebase articles.
- Configure and install software and hardware, as required.
- Follow customer-specific 'build' documents and setup new computers and laptops prior to the engineers delivering to customers.
Essential:
- Be proficient in the use of Microsoft desktop operating systems (Windows 8, 8.1, 10 and 11).
- Comfortable navigating all Windows Server operating systems (Windows Server 2012 upwards).
- Be proficient in the use of Microsoft Office (Outlook, Word and Excel).
- Be proficient in the use of Microsoft Teams.
- Have previous experience of configuring Microsoft 365 Exchange Online users and mailboxes.
- Have previous experience of configuring users in a Windows domain environment.
Benefits:
- 21 Days holiday (rising to 28 days) plus all the usual bank holidays.
- Paid lunch breaks.
- Eye Test Reimbursement.
- Free fruit, tea, coffee, alcoholic and non-alcoholic beer.
- Contributory pension scheme.
- Private healthcare.
- Exclusive discounts with a Perkbox membership after the successful completion of 12 months’ service.
ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA AND WORK PERMITS. Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will accept applications from any person for this role.
Senior HelpDesk Engineer employer: Exposed Solutions
Contact Detail:
Exposed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior HelpDesk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft 365, Active Directory, and Windows Server. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully coordinated projects or managed multiple tasks in previous roles. This will show that you can effectively support the System and Network Engineers in their duties.
✨Tip Number 3
Practice your communication skills, especially in a technical context. Be ready to explain complex IT concepts in simple terms, as this role involves liaising with both technical teams and customers who may not have a technical background.
✨Tip Number 4
Research the company culture and values of the client. Understanding their emphasis on humility and teamwork will help you align your responses during the interview, showcasing that you are a good fit for their team-oriented environment.
We think you need these skills to ace Senior HelpDesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and coordination. Emphasise your proficiency with Microsoft operating systems and any previous roles that involved managing customer support requests.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and communication abilities. Mention specific examples of how you've successfully coordinated teams or resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially your experience with Microsoft 365, Active Directory, and Windows Server. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior HelpDesk Engineer.
How to prepare for a job interview at Exposed Solutions
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in Microsoft desktop operating systems and your experience with Microsoft 365. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in first-line support.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with both customers and engineers, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as this will help you convey information effectively during the interview.
✨Prepare for Coordination Scenarios
Given the coordination duties of the role, think of examples where you've successfully managed schedules or facilitated communication between teams. This will show your organisational skills and ability to work collaboratively.
✨Research the Company Culture
Understanding the company's core values, such as humility and teamwork, can give you an edge. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills.
