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- Tasks: Coordinate engineers, manage customer support requests, and assist with technical setups.
- Company: Join a growing IT business in Pontefract, known for its team-first attitude and humility.
- Benefits: Enjoy 21-28 days holiday, paid lunch breaks, free snacks, and private healthcare.
- Why this job: Gain valuable experience in a dynamic team while making a real impact on customer satisfaction.
- Qualifications: Proficiency in Microsoft systems and previous technical support experience required.
- Other info: Must be eligible to work in the UK without visa restrictions.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development. Our client is a well-established, and growing business in Pontefract, West Yorkshire with humility, hardworking and a team first attitude at the centre of its core values. They are seeking a dedicated Technical Helpdesk Coordinator to join a dynamic Managed IT Services team, and the ideal candidate will have strong organisational skills, excellent communication abilities, and a solid foundation in first-line technical support to serve as a backstop to the dedicated System and Network engineers.
Duties and Responsibilities:
- Coordination Duties:
- Coordinate System and Network Engineers diaries for customer meetings and site visits.
- Coordinate System and Network Engineers diaries for project-related activities.
- Act as pre-sales mediator (in tandem with the Head of IT Services for larger opportunities) when sales enquiries enter the business through the support channel, gathering accurate information from the requestor and ensuring the requests are being passed to the sales department within agreed timescales.
- Liaise with the sales department to ensure purchase orders for new equipment are appropriate and compatible.
- Manage, investigate, and resolve first-line customer support requests remotely (via phone or email).
- Accurately create, update and manage customer knowledgebase articles.
- Configure and install software and hardware, as required.
- Follow customer-specific build documents and setup new computers and laptops prior to the engineers delivering to customers.
Essential:
- Be proficient in the use of Microsoft desktop operating systems (Windows 8, 8.1, 10 and 11).
- Comfortable navigating all Windows Server operating systems (Windows Server 2012 upwards).
- Be proficient in the use of Microsoft Office (Outlook, Word and Excel).
- Be proficient in the use of Microsoft Teams.
- Have previous experience of configuring Microsoft 365 Exchange Online users and mailboxes.
- Have previous experience of configuring users in a Windows domain environment.
Benefits:
- 21 Days holiday (rising to 28 days) plus all the usual bank holidays.
- Paid lunch breaks.
- Eye Test Reimbursement.
- Free fruit, tea, coffee, alcoholic and non-alcoholic beer.
- Contributory pension scheme.
- Private healthcare after the successful completion of 12 months service.
- Exclusive discounts with a Perkbox membership.
ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA AND WORK PERMITS. Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will accept applications from any person for this role.
HelpDesk Coordinator employer: Exposed Solutions
Contact Detail:
Exposed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HelpDesk Coordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Microsoft 365 and Windows Server. Being able to demonstrate your proficiency in these areas during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully coordinated tasks or projects in previous roles. This will help you stand out as a candidate who can effectively manage the diaries of System and Network Engineers.
✨Tip Number 3
Practice your communication skills, especially in a technical context. Be ready to explain complex technical issues in simple terms, as this role requires liaising with both technical teams and customers.
✨Tip Number 4
Research the company culture and values of the client. Understanding their emphasis on teamwork and humility will allow you to tailor your responses in interviews to align with their core principles, making you a more appealing candidate.
We think you need these skills to ace HelpDesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and coordination. Emphasise your organisational skills and any previous roles that involved managing schedules or liaising with different departments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your proficiency in Microsoft operating systems and your experience with customer support.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with team members or clients in past positions. This could be through resolving issues or coordinating projects.
Highlight Technical Proficiency: Clearly outline your technical skills, especially your experience with Microsoft 365, Active Directory, and Windows Server. If you have certifications or training in these areas, make sure to include them in your application.
How to prepare for a job interview at Exposed Solutions
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in Microsoft desktop operating systems and Microsoft 365 during the interview. Be prepared to discuss specific experiences where you configured users or resolved technical issues, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Abilities
As a HelpDesk Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical staff, so showing that you can bridge that gap will impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as managing customer support requests or coordinating engineers' schedules. Think of examples from your past experience that showcase your problem-solving skills and ability to work under pressure.
✨Research the Company Culture
Understanding the company's values, especially their emphasis on teamwork and humility, can give you an edge. Be ready to discuss how your personal values align with theirs and how you can contribute to their team-first attitude.
