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- Tasks: Support exhibitors and suppliers, manage queries, and assist with event manual setups.
- Company: Join a dynamic team at the forefront of online event management.
- Benefits: Full-time role with opportunities for growth and collaboration in a vibrant office environment.
- Why this job: Be part of exciting events, enhance your skills, and make a real impact in the industry.
- Qualifications: Good English communication, attention to detail, and familiarity with admin software like Zendesk and Excel.
- Other info: Must be eligible to work in the UK; experience in exhibitions is a plus but not required.
The predicted salary is between 28800 - 43200 £ per year.
Join our clients dynamic team and be at the forefront of supporting cutting-edge online exhibitor manuals and marketplaces for events across the UK and around the world. You'll be a key player answering queries and driving success within the renowned online manual delivery team.
Key Responsibilities:
- Exhibitor & Supplier Communication: Respond to and manage day-to-day queries from exhibitors and suppliers, providing accurate information and ensuring a high level of service.
- Manual & Marketplace Setup: Assist with the configuration and maintenance of event manuals and online marketplaces, ensuring timely setup and accurate data entry.
- Liaising with Event Organisers: Collaborate with event organisers to understand requirements, share progress updates, and ensure all elements are aligned for event delivery.
- Task Management: Create, assign, and track tasks using ClickUp to maintain workflow visibility and ensure deadlines are met.
- Customer Support: Monitor and respond to inquiries via Zendesk, maintaining clear records and escalating issues where necessary.
What makes you the perfect fit?
- A good standard of English, written and verbal communication
- Strong attention to detail
- Ability to manage workload and prioritise tasks
- Good team player
- Excellent organisational skills
- Good working understanding of admin software; Zendesk, Microsoft Office, Excel, etc
- Familiar with the pressures of competing deadlines and balancing this with internal and external expectations
- An understanding of exhibitions and conferences is desirable but not essential
This is a full-time role based in the Coventry office. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK.
Customer Support Exec - Events employer: Exposed Solutions
Contact Detail:
Exposed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Exec - Events
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Zendesk and ClickUp. Having a good grasp of these platforms will not only help you stand out but also show that you're ready to hit the ground running.
✨Tip Number 2
Research the company and its events thoroughly. Understanding their past events and how they operate will allow you to engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare examples from your previous experiences that showcase your attention to detail and organisational skills. Being able to articulate how you've successfully managed tasks or resolved customer queries will make a strong impression.
✨Tip Number 4
Network with professionals in the events industry. Connecting with people who have experience in exhibitions and conferences can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Customer Support Exec - Events
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and event management. Emphasise your communication skills and any familiarity with tools like Zendesk and Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and events. Mention specific examples of how you've successfully managed queries or tasks in previous roles.
Showcase Attention to Detail: In your application, provide examples that demonstrate your strong attention to detail. This could include instances where you ensured accuracy in data entry or maintained clear records.
Highlight Team Collaboration: Discuss your experience working in teams, especially in fast-paced environments. Mention how you’ve collaborated with others to meet deadlines and achieve common goals.
How to prepare for a job interview at Exposed Solutions
✨Showcase Your Communication Skills
As a Customer Support Exec, you'll be dealing with exhibitors and suppliers daily. Make sure to demonstrate your strong verbal and written communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role, especially when managing event manuals and data entry. Be ready to discuss specific instances where your attention to detail made a difference in your work, whether it was catching an error or ensuring accuracy in a project.
✨Demonstrate Your Organisational Skills
With multiple tasks and deadlines to juggle, showcasing your organisational skills is key. Talk about tools or methods you use to stay organised, such as task management software like ClickUp, and provide examples of how you've successfully managed competing priorities.
✨Familiarise Yourself with the Company and Industry
Understanding the events industry and the company's role within it can set you apart. Research the company’s past events and their approach to customer support. This knowledge will help you answer questions more effectively and show your genuine interest in the position.
