At a Glance
- Tasks: Lead a dynamic service desk team, managing incidents and supporting client services.
- Company: People-first MSP with a focus on innovation and personal development.
- Benefits: Free parking, health insurance, pension, and paid certifications.
- Other info: Exciting team events and opportunities for knowledge sharing.
- Why this job: Join a supportive environment with no ceilings on your career growth.
- Qualifications: 3+ years in IT support, strong technical skills, and leadership experience.
Our clients are trusted partners for a variety of services such as connectivity, applications, hardware, security, and disaster planning.
They are a people first business, and this shines through in everything they do.
You MUST be from an MSP background and used to the daily workload
Overview
They are seeking a an experienced and comfortable MSP professional to lead the service desk on a day to day basis.
The service desk is responsible for Incidents, Problems, Service & Change requests.
They Manage, Monitor and Support all client services through the Service Desk, this is therefore a key role.
You will need not only the technical skills to problem solve but also coach, lead and support the rest of the team with confidence.
They are an MSP in all the ways you will expect. There are no ceilings to this role or goals for personal development.
Responsibilities
- Perform server administration, Active Directory management, patching, and backup restoration.
- Lead network troubleshooting and advanced firewall configurations, VPN, and ADVPN.
- Handle VOIP deployments and advanced telephony configurations.
- Implement security best practices, monitor endpoint protection, and respond to incidents.
- Mentor and support junior team members, providing knowledge sharing and escalation guidance.
- Produce high-quality documentation, change control compliance, and technical guides.
Skills & Experience
- 3+ years in Managed Service environment delivering IT support / 3rd line
- Strong Microsoft server, Azure, and endpoint management experience.
- Advanced networking: firewalls, site-to-site VPNs, network topologies, ADVPN.
- VOIP and telephony systems knowledge.
- Security: phishing response, incident escalation, vulnerability management, Cyber Essentials
- Holding of industry recognised certification such as: Microsoft, Fortinet, Comp TIA is advantageous
Benefits
- Free onsite parking
- Company pension and health insurance
- Paid industry certifications
- Team events
- ALL APPLICANTS MUST BE FREE TO WORK IN THE UK
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role
3rd Line Support Team Leader employer: Exposed Solutions
As a Telesales Executive, you will thrive in a dynamic and supportive work environment that values your contributions and fosters professional growth. Our company offers competitive salaries, comprehensive training, and opportunities for advancement, all while promoting a culture of teamwork and respect. Located in a vibrant area, we provide a unique chance to make a meaningful impact in the lives of our customers while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Team Leader
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Exposed Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Exposed Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Exposed Solutions!
✨Direct Apply to Exposed Solutions
Let's not forget to apply directly through the Exposed Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Team Leader
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Exposed Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Exposed Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Exposed Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
