At a Glance
- Tasks: Provide 3rd-line support and lead complex infrastructure projects.
- Company: Fast-growing Managed IT Services Provider in the creative industry.
- Benefits: Hybrid working, competitive leave, social events, and professional development.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Join a dynamic team and make a real impact in tech solutions.
- Qualifications: Experience in Microsoft Infrastructure, virtualisation, and project delivery.
- Solutions Engineer – Infrastructure & 3rd Line
- London | Hybrid Working | Managed IT Services
Our client is a fast-growing Managed IT Services Provider specialising in the creative industry, supporting more than 5,000 users across 100+ businesses from its London base.
With a strong reputation for quality, technical expertise and exceptional client service, the business is continuing to grow and is looking for an experienced Solutions Engineer to join its engineering team.
This is an excellent opportunity for a senior infrastructure professional who enjoys getting hands-on with complex technical environments while also taking a lead role in projects, client relationships and technical mentoring.
Key Responsibilities
- Provide 3rd-line technical support and troubleshoot complex issues across server, networking, virtualisation, cloud and security environments.
- Act as a senior escalation point and technical leader within the engineering team.
- Lead infrastructure projects from initial planning through to implementation and completion.
- Deliver projects including server migrations, virtualisation deployments, Microsoft Azure solutions and network upgrades.
- Design and implement infrastructure security solutions, including firewalls, endpoint protection and cloud security.
- Technical Requirements
You will ideally have strong hands-on experience across the following
- Microsoft Infrastructure
- Virtualisation & Cloud
- Backup & Disaster Recovery
- Networking & Security
- Storage
- Endpoint Security
You'll also need a proven ability to plan and deliver complex infrastructure projects, including server migrations, cloud deployments and network upgrades.
What's on Offer?
- 40-hour working week, Monday–Friday, between 9am and 6pm UK time.
- Hybrid working, including work-from-home Fridays and additional remote working days available to all employees.
- 22 days' annual leave + Bank Holidays, increasing to 25 days with length of service.
- Quarterly and annual staff awards.
- Funded company social events.
- Employee referral bonuses.
- Structured professional development plans.
- ALL APPLICANTS MUST BE FREE TO WORK IN THE UK
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role
3rd Line Support engineer - Hybrid employer: Exposed Solutions
As a leading Managed IT Services Provider based in London, our client offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from a hybrid working model, generous annual leave, and structured professional development opportunities, making it an ideal place for those looking to grow their careers while enjoying a balanced lifestyle. With a strong focus on employee recognition and team-building activities, this company is committed to creating a supportive culture where technical expertise is valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support engineer - Hybrid
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Exposed Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Exposed Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Exposed Solutions!
✨Direct Apply to Exposed Solutions
Let's not forget to apply directly through the Exposed Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support engineer - Hybrid
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Exposed Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Exposed Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Exposed Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
