Third Line NOC Manager

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: * Lead, mentor, and inspire a team of third-line network engineers, fostering a culture of collaboration, accountability, and continuous improvement * Provide guidance and support to team members, facilitating their professional development and ensuring adherence to best practices and industry standards * Conduct regular performance evaluations, set clear objectives, and identify opportunities for skills enhancement or training * Maintain and enhance reporting and monitoring of workload via Exponential-e’s ITSM platform * Manage escalated network issues, working closely with the 3rd line engineers and other teams to diagnose and resolve complex problems in a timely manner What you’ll need to succeed: * Strong experience with ServiceNow ITSM * Solid understanding of network security principles and best practices, including firewalls, VPNs, and intrusion detection/prevention systems * Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level * Strong leadership and team management skills, with the ability to motivate and develop technical teams effectively * Hands-on experience with network equipment from vendors such as Cisco, Juniper, Fortinet and Palo Alto Networks What we offer: * Involved in varied projects that make a positive impact on critical services on a local and national level * Vibrant company culture with a wide range of events and social activities throughout the year * Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave