Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Strengthen customer relationships and deliver innovative tech solutions.
- Company: Join a forward-thinking tech company with a collaborative spirit.
- Benefits: Enjoy a competitive salary, health perks, and flexible remote work options.
- Other info: Dynamic hybrid role with opportunities for growth and travel.
- Why this job: Make a real impact by connecting tech solutions to business success.
- Qualifications: Experience in a technical customer-facing role and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
The Technical Account Manager is a key customer-facing role responsible for strengthening strategic relationships, driving customer value, and supporting the delivery of innovative technology solutions. You’ll develop and deliver high-impact business reviews that demonstrate measurable ROI, uncover opportunities for solution improvement, and align technology strategy to business goals. This is a hybrid role, combining remote collaboration with frequent face-to-face meetings and reviews at customer sites. You’ll bring both technical insight and commercial acumen to help customers get the best from their IT strategy, including Cloud, Unified Communications, Security, Network, and Microsoft solutions.
Key responsibilities for this job:
- Lead and deliver face-to-face business reviews with customers, demonstrating solution performance, ROI, and strategic value.
- Act as the technical bridge between customers and internal teams, ensuring technology solutions meet evolving business needs.
- Support Account Directors in shaping large and complex deals, providing solution expertise and customer insight.
- Proactively identify growth opportunities within existing customer environments.
- Maintain deep knowledge of the company’s solution portfolios, ensuring customers receive best-in-class solutions.
- Collaborate with Solution Architects and technical specialists to design and evolve solutions that enhance business outcomes.
- Represent customer interests internally, influencing product, service, and solution enhancements.
- Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member.
Knowledge and experience required:
- Proven track record in a technical customer-facing role within IT, telecoms, or managed services.
- Strong technical understanding across the following: Cloud (Azure), Unified Communications (Teams/Cisco Webex/Five 9s), Security, Microsoft 365, and Networking.
- Confident and engaging customer presenter, capable of leading executive-level business reviews in person.
- Excellent ability to connect technical outcomes to business objectives and ROI.
- Strong interpersonal skills — able to build trusted relationships across multiple stakeholders.
- Self-motivated and organised, comfortable managing a hybrid schedule with regular customer site travel.
Desirable knowledge and experience:
- Certifications in Microsoft, Cisco, Fortinet, or relevant security and networking technologies.
- Experience working for a Managed Service Provider (MSP) or Systems Integrator.
Technical Account Manager employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and other professionals. Don’t be shy; introduce yourself and share your passion for technology solutions!
✨Tip Number 2
Practice your pitch! Be ready to explain how your technical skills can drive customer value and align with business goals. Tailor your message to highlight your experience in Cloud, Unified Communications, and Security.
✨Tip Number 3
Leverage social media! Use platforms like LinkedIn to showcase your expertise and engage with companies you’re interested in. Share insights on tech trends and comment on relevant posts to get noticed.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure your application reflects your understanding of the role and how you can contribute to our success.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in customer-facing roles and any technical skills that align with our needs, like Cloud or Unified Communications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Don’t forget to mention specific achievements that demonstrate your impact.
Showcase Your Technical Skills: We want to see your technical prowess! Be sure to include any relevant certifications or experiences that showcase your understanding of technologies like Azure, Microsoft 365, and Networking. This will help us see how you can bridge the gap between tech and business.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Exponential-e
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Cloud solutions like Azure, Unified Communications tools such as Teams and Cisco Webex, and Security protocols. Being able to discuss these topics confidently will show that you can bridge the gap between technology and business needs.
✨Prepare for Business Reviews
Since you'll be leading face-to-face business reviews, practice presenting your ideas clearly and engagingly. Use real-life examples to demonstrate how your previous work has delivered measurable ROI and strategic value to customers. This will help you stand out as a confident presenter.
✨Build Relationships Before the Interview
If possible, try to connect with current employees or even past candidates on LinkedIn. Understanding the company culture and the team dynamics can give you an edge in the interview, showing that you're genuinely interested in building relationships and contributing positively.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified growth opportunities or solved complex problems for clients. Highlighting your proactive approach and ability to align technology strategies with business goals will resonate well with the interviewers.