Social network you want to login/join with:
Service Desk Network Technician - University Placement, London
col-narrow-left
Client:
Location:
London, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
f1ebf0d8efd1
Job Views:
8
Posted:
22.06.2025
Expiry Date:
06.08.2025
col-wide
Job Description:
Job Description
Hours: Monday to Friday. Shift pattern: 2 weeks 8:00am - 4:30pm, then, 2 weeks 11am - 7.30pm.
Role is only suitable for university students looking to complete an industrial placement year as part of their undergraduate degree.
Overall purpose of the job:
- Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools
- Troubleshooting circuit faults and working with carriers to achieve fault resolution
- Driving fault resolution to ensure SLA’s are not breached
- Ensure issues are handled effectively by following our SLA Guidelines
- Escalation of faults/outages in accordance with Exponential-e procedures
- Taking immediate corrective action to restore services
- Maintain professional working relationships with customers, suppliers and work colleagues
- Creating incident reports/notifications for customer distribution
Knowledge and experience required:
- The successful candidate will be in the second year of a Networking/IT degree and looking to complete a year in industry as part of a 4 year sandwich/industrial placement course
- Passion for working in the networking field and eager to learn and progress
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Desirable knowledge and experience:
- Experience working with a Managed Service Provider
