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- Tasks: Design and architect services to enhance cloud and managed services.
- Company: Join Exponential-e, a leader in cloud solutions and managed services.
- Benefits: Enjoy flexible working options and a vibrant company culture.
- Why this job: Be at the forefront of cloud innovation while making a real impact.
- Qualifications: Experience in service architecture and knowledge of ITIL, SIAM, or similar frameworks required.
- Other info: Travel across the UK may be necessary; security clearance is needed.
The predicted salary is between 48000 - 72000 £ per year.
To provide service architect and design functions to support the continued growth of our cloud and managed services business. This may include, but is not limited to:
- Service Organisation design (ITIL, IT4IT etc)
- Service Management Tools & Process
- Service Desk & Reporting Design
- Service Integration and Supplier Management (including SIAM)
To promote the adoption of reference service architecture processes, such as ITIL & SIAM, across our managed services practices.
To support the company in achieving targets through the creation of validated service design/architecture aligned to customer business requirements.
To undertake and achieve strategic objectives to ensure the cloud solutions department's continued evolution, efficiency and productivity.
To drive and improve efficiency through standardisation within documentation.
Provide subject matter expertise relating to the integration of the Exponential-e portfolio and service catalogue to deliver high-quality customer experience.
A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff, helping them to develop an end-to-end service design to enable the transition to the cloud and managed services infrastructure to maximise user (UX) and customer experience (CX).
To provide validation of the service design at every stage, ensuring a consistently high standard of handover to delivery teams is maintained.
Key responsibilities for this job:
- Undertaking the design, and presentation of service-oriented architecture to meet defined customer requirements.
- Working with various teams and prospects to devise solutions based on customer requirements.
- Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution.
- Assist in the full handover of a service design to the delivery and operational teams post-contract signature.
- Acting as a service-focused point of contact for prospects, customers, and the sales teams for Cloud & Managed Services.
- Assist in developing customer-specific value propositions highlighting benefits and differentiators of Exponential-e vs competition.
- Coordinating service design with the Sales & Design Teams, Service Management and Managed Services stakeholders to ensure accuracy and feasibility.
- Developing and maintaining a deep understanding of the Exponential-e product & service offerings.
- Assisting with and leading practice development activities, including the development of new services, knowledge management, delivery methodologies and tools.
- Regular liaison on interaction with stakeholder teams, namely Managed Services and Service Management.
- Assist with the upkeep of product collateral and solutions/bid documentation repository.
- Work closely with Service Transition Managers, Project Managers, and Programme Managers to ensure timely delivery of milestones aligned with Service Acceptance Criteria.
Knowledge and experience required:
Professional Experience:
- Proven experience working as a Service Architect or relevant role in a service, transition, sales or presales capacity.
- A strong understanding of Service models and frameworks – ITIL, IT4IT, SIAM, ISO20000.
- Ability to manage workload in a coordinated and prioritised manner, adhering to critical timelines such as bid deadlines.
- Demonstrable ability to translate customer service requirements into service architecture documentation and designs.
- Demonstrable ability to clearly articulate the benefits of a service architecture to customer business objectives.
- Commercially astute and confident within a customer-facing role, giving presentations, writing proposals, and holding customer calls/meetings.
- Ability to work with and coordinate an array of stakeholders within a complex response/bid framework.
Required Skills:
- An appropriate background in Cloud and/or Managed Service Provider sector.
- Strong knowledge and understanding of Service Design and Architecture.
- Strong working knowledge of IT Service Management suites and tooling (preferably ServiceNow).
- Demonstrable framework of industry-aligned knowledge (ITIL, IT4IT, TOGAF, SIAM).
- Ability to translate complex Service Level Management (SLA, SLO, OLA, UC).
- Comprehensive understanding of Service Dependencies.
Role will be subject to you gaining and maintaining SC (Security Clearance) and NPPV3 (Non-Police Personnel Vetting Level 3). Travel throughout the UK to Exponential-e and customer sites will be required.
Service Architect employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect
✨Tip Number 1
Familiarise yourself with the key service models and frameworks mentioned in the job description, such as ITIL, IT4IT, and SIAM. Being able to discuss these frameworks confidently during interviews will demonstrate your expertise and alignment with our needs.
✨Tip Number 2
Network with professionals in the cloud and managed services sector. Attend industry events or webinars where you can meet potential colleagues and learn more about the latest trends and challenges in service architecture.
✨Tip Number 3
Prepare to showcase your experience in translating customer requirements into service architecture documentation. Think of specific examples from your past roles that highlight your ability to create effective service designs.
✨Tip Number 4
Brush up on your presentation skills, as you'll need to create and deliver customer presentations. Practising how to clearly articulate the value of service architecture will help you stand out during the interview process.
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Architect or in similar roles. Emphasise your understanding of service models and frameworks like ITIL, IT4IT, and SIAM, as well as any experience with cloud and managed services.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate how your skills and experiences align with the job requirements. Mention specific projects where you successfully designed service architectures or improved service delivery, showcasing your problem-solving abilities.
Showcase Your Presentation Skills: Since the role involves creating and delivering customer presentations, consider including examples of past presentations or proposals you've developed. Highlight your ability to communicate complex ideas clearly and effectively.
Highlight Stakeholder Coordination Experience: Demonstrate your experience in coordinating with various stakeholders. Provide examples of how you've worked with sales teams, project managers, and other departments to achieve successful service design outcomes.
How to prepare for a job interview at Exponential-e
✨Understand the Service Models
Make sure you have a solid grasp of service models and frameworks like ITIL, IT4IT, and SIAM. Be prepared to discuss how these frameworks can be applied in real-world scenarios, as this will demonstrate your expertise and relevance to the role.
✨Showcase Your Presentation Skills
Since the role involves creating and delivering customer presentations, practice articulating complex ideas clearly and confidently. Use examples from your past experiences to illustrate how you've successfully communicated value propositions to clients.
✨Highlight Your Stakeholder Management Experience
Be ready to discuss your experience working with various stakeholders, including sales teams and customers. Share specific examples of how you've coordinated efforts to achieve successful service design outcomes, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you've identified problems and devised effective solutions in a service architecture context. This will show your proactive approach and ability to create opportunities, which is key for a front-line consultant.
