- To assist the business in maximizing sales revenue, by working as a part of a dedicated team delivering agile, smart, dynamic and strong sales support processes
- Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries
- Responsible and accountable for the data accuracy and integrity in CRM
- Support all Pre and Post Order Management
- Increasing Customer Experience, Satisfaction and Loyalty
- Responsible for the accurate processing of quotes and sales orders for clients, either from direct requests or on behalf of the Sales team, adhering to the set KPI’s
- Collaborate and pro-actively engage with teams across the company
- Review new sales leads ensuring data accuracy and validity of data within the CRM system
- Own customer and internal department queries/escalations
- Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or individual
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Well organised and self-motivated team playerMust have the desire to provide excellent customer service and the ability to build effective relationships with customersAble to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detailProfessional and clear communicator with the ability to build strong relationships with colleagues and customersGood working knowledge of Excel, Word and PowerPoint is essentialExperience of working within an administration or customer service roleExcellent telephone manner
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Sales Support Executive employer: Exponential-e
Exponential-e is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Located in the heart of the UK, we offer our employees extensive growth opportunities through professional development and training, ensuring they thrive in their careers. With a commitment to work-life balance and a supportive team environment, we empower our staff to take ownership of their projects and make a meaningful impact in the cloud and connectivity sectors.
