Exponential-e is seeking a motivated 1st Line Service Desk Analyst to provide on-site support for customers. You will manage tickets via phone, portal, and email, ensuring timely resolutions and effective communication with both technical and non-technical stakeholders.
The role involves two early shifts (7am-7pm) followed by two late shifts (12pm-12am) with four days off; experience with Windows OS and ITIL ticketing is beneficial, and industry certifications like CompTIA A+ are welcomed.
#J-18808-Ljbffr
Rotating 1st-Line Service Desk Technician (Windows & AD) employer: Exponential-e
Exponential-e is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Located in the heart of the UK, we offer our employees extensive growth opportunities through professional development and training, ensuring they thrive in their careers. With a commitment to work-life balance and a supportive team environment, we empower our staff to take ownership of their projects and make a meaningful impact in the cloud and connectivity sectors.
