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- Tasks: Promote services, rebuild customer relationships, and enhance satisfaction.
- Company: Leading British-owned tech company with a vibrant culture.
- Benefits: Free barista coffee, birthday leave, health cover, and extra holiday days.
- Why this job: Join a dynamic team and make a real impact on customer loyalty.
- Qualifications: Strong communication skills and resilience in customer interactions.
- Other info: Engaging events, employee initiatives, and excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Customer Retentions Executive Location: 100 Leman Street, London, E1 8EU (hybrid) Hours: Monday – Friday 9:00am – 17:30pm Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role * Promote the businesses services to the highest standard through upsell and cross sell to existing customers. * Using empathy, patience, and first-class customer service skills to rebuild relationships and retain customers. * Act as a key point of contact for Customers and Account Managers to assist with quotes and order related queries. * Retain existing customer business whilst increasing customer experience, satisfaction and loyalty. What you’ll need to succeed * Professional and clear communicator with the ability to build strong customer relationships. * Resilience in managing difficult customer conversations. * Ability to work under pressure. * Desire to provide excellent customer service and the ability to build effective relationships with colleagues. What we offer * Vibrant company culture with a wide range of events and social activities throughout the year * Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club * Quarterly employee recognition awards nominated by your colleagues with a cash prize * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave! Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group! Please click apply now to be taken to our website where you can see the full job description for the role
Retentions Executive employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Executive
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop and maybe even a referral!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle difficult customer conversations or upselling scenarios. Practising your responses will help us shine during the interview.
✨Tip Number 3
Show off your personality! Companies love candidates who can bring a bit of flair to their team. Be genuine, share your experiences, and let your passion for customer service shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retentions Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Retentions Executive role. We want to see how you can promote our services and build strong customer relationships!
Showcase Your Customer Service Skills: In your application, give examples of how you've used empathy and patience in past roles. We love candidates who can demonstrate their ability to manage difficult conversations and retain customers.
Be Professional and Clear: Your written communication should reflect the professional standards we uphold at StudySmarter. Keep it clear and concise, showing us that you can communicate effectively with both customers and colleagues.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Exponential-e
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent achievements. Understanding their culture and what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Retentions Executive, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully managed difficult conversations or turned a negative situation into a positive one. This will demonstrate your resilience and customer service prowess.
✨Practice Empathy and Communication
During the interview, focus on how you communicate. Use clear and professional language, and don’t forget to listen actively. Show empathy by acknowledging the interviewer’s points and responding thoughtfully. This will highlight your ability to build strong relationships, which is crucial for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
